Sedgwick

Client Services Representative

• Determine account management strategies related to client service plans
• Responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
• Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models
• Oversee the work of other local Client Services staff
• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
• Conducts pre-renewal visits reviewing client loss experience and general company performance
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs
• Negotiates changes or improvements to service plan
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients
• Resolves all major customer service issues
• Identifies and solicits cross-selling opportunities
• Participates in local insurance community through advanced education and affiliation memberships
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives
• Ensures compliance with all applicable Quality initiatives

Client Service Director

Claims Specialist

• To analyze moderately complex Auto Bodily Injury and Property Damage claims on behalf of our valued clients.
• Determine benefits due while ensuring ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements.
• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution.
• Investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Claims Adjuster – Liability, Bodily Injury

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.

AVP Client Services – Workers Compensation, Liability

Platform Engineer

• Manages the technical foundation of Sedgwick’s enterprise web platform
• Ensures that Sedgwick’s web ecosystem remains discoverable, performant, scalable, and resilient
• Establishes and enforce platform standards that prioritize stability, scalability, security, and maintainability
• Partners with web team members to ensure themes, blocks, and UX decisions align with Sedgwick platform standards
• Reduces platform risk by minimizing custom one-off solutions and technical debt
• Serves as the technical lead and reviewer for external development partner work to ensure contributions align with Sedgwick platform standards
• Leads the technical implementation of SEO and AIO strategy across the platform
• Partners with Analytics stakeholders to respond to Core Web Vitals and SEO regressions with durable technical fixes
• Governs all web content management system plugins and third‑party integrations by evaluating, approving, upgrading, and retiring plugins
• Owns integrations with systems such as analytics and data layer plugins, consent management tools, marketing and form platforms, and language translation tools
• Owns platform-level performance outcomes, including Core Web Vitals remediation and prevention
• Defines website release requirements, including SEO/AIO and Core Web Vitals impact checks, plugin and dependency validation, and rollback expectations

Lead Web Platform Engineer

Civil Engineer

• Inspect and assess the condition of existing buildings and structures to determine the cause of damage.
• Identifying design and construction defects with reference to code and damage causation
• Collecting data using photographic equipment
• Accurate and detailed recording of data whilst on-site
• Preparation of detailed computations for the repair small to medium structures
• Delivering design documentation including drawings, specifications, and reports.
• Providing construction-phase support on a wide array of projects.

Senior Forensic Structural Engineer

• Conduct thorough forensic investigations to determine the cause of damage for insurance claims or asset/building owners and prepare detailed causation reports and Scopes of Works.
• Inspect and assess the condition of existing buildings and structures to determine the cause of damage.
• Identifying design and construction defects with reference to code and damage causation.
• Collecting data using photographic equipment.
• Accurate and detailed recording of data whilst on-site.
• Preparation of detailed computations for the repair of small to medium structures.
• Delivering design documentation including drawings, specifications, and reports.
• Providing construction-phase support on a wide array of projects.

Forensic Structural Engineer

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Liability Litigation Claims Examiner – Litigation, Premise, Auto, BI & Product Claims Experience

• Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
• Serve as the primary client contact, driving customer satisfaction and retention.
• Oversee invoicing, audits, and accounts receivable follow-up.
• Analyze and communicate loss data and cost drivers to clients.
• Coordinate projects, identify service issues, and support cross-selling opportunities.
• Lead and develop team members, including hiring, performance management, and coaching.
• Support quality initiatives and perform additional duties as needed.
• Travel as required.

Client Services Manager

Consultant

• To address and handle high end cases with serious injuries, complex coverage scenarios and legal inquiries or disputes; to develop a strategy to bring a case to satisfactory resolution
• Reviews/acts on reports/forms; responds to inquiries; seeks legal opinion and early resolution; and communicates resolution to appropriate parties
• Handles high end cases with serious injuries and/or complex coverage scenarios
• Responds to decisions, agreement, and/or court order; creates action plan; determines need for examination; gains client authorization
• Identifies cases for settlements/redemptions
• Gathers/documents additional information and coordinates with client designees
• Requests legal/private investigation; assigns to and coordinates with local counsel; monitors local counsel performance
• Responds to plaintiff's counsel, union, employee, or client requests
• Identifies issues and formulates defense strategy
• Establishes/adjusts accrued liability and approves administrative expenses
• Identifies subrogation opportunities and manages process
• Attends and participates in mediations, trials, arbitrations or hearings as needed

Litigation Consultant, Auto

Manager

• Serve as patient advocate to support, guide and coordinate care for injured workers, families and caregivers as they navigate through the recovery process.
• Assist injured workers in achieving recovery and autonomy through advocacy, communication, education, identification of service resources and service facilitation.
• Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source.

RN Field Case Manager

• To analyze and process complex auto and commercial transportation claims by reviewing coverage, completing investigations, determining liability and evaluating the scope of damages.
• Processes complex auto commercial and personal line claims, including bodily injury and ensures claim files are properly documented and coded correctly.
• Responsible for litigation process on litigated claims.
• Coordinates vendor management, including the use of independent adjusters to assist the investigation of claims.
• Reports large claims to excess carrier(s).
• Develops and maintains action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution.
• Identifies and pursues subrogation and risk transfer opportunities; secures and disposes of salvage.
• Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Claims Examiner, Commercial Trucking – Bodily Injury

Risk

• Gathers, analyzes, and presents information on various risk management initiatives
• Manages certificate of insurance requests, security arrangements and inquiries for international travel
• Maintains vital risk management information
• Manages all certificate of insurance requests including handling non-standard broker and carrier requests
• Ensures new certificates are correct and making modifications as needed to ensure compliance with contract provisions
• Leads in designing and advising on business resiliency documents with the field and internal stakeholders
• Provides guidance for improvement to field office contacts
• Maintains accurate documentation
• Handles security arrangements and inquiries for international travelers
• Communicates with executives and vendors to review risk levels and determine the appropriate levels of secured journey management to be put into place
• Anticipates and acts on expedited changes as they occur
• Acts as a subject matter expert on risk-related projects and initiatives
• Gathers quarterly bordereau claims reporting information and provides to leadership and the appropriate broker(s)
• Analyzes risk management snapshots of each office by auditing information through OneTrust
• Identifies risk throughout the organization, developing, reporting, and monitoring on risk management issues
• Creates reports, summaries, and presentations to communicate findings to key stakeholders within the business
• Develops methodologies for the assessment of risks throughout the organization
• Collaborates with other team members to effectively analyze and present data
• Develops systems and processes for gathering and storing data for future analytic projects
• Evaluates physical security audit tracking for ISO standard
• Collects information on foreign insurance placements on an ongoing basis and keeps tracking documents up to date
• Liaises with internal stakeholders to maintain the field office contact listing on a monthly basis
• Reviews contracts

Risk Analyst

• To analyze and process complex bodily injury auto and commercial transportation claims by reviewing coverage, completing investigations, determining liability and evaluating the scope of damages.
• Processes complex auto commercial and personal line claims, including bodily injury and ensures claim files are properly documented and coded correctly.
• Responsible for litigation process on litigated claims.
• Coordinates vendor management, including the use of independent adjusters to assist the investigation of claims.
• Reports large claims to excess carrier(s).
• Develops and maintains action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution.
• Identifies and pursues subrogation and risk transfer opportunities; secures and disposes of salvage.
• Communicates claim action/processing with insured, client, and agent or broker when appropriate.
• Performs other duties as assigned. Supports the organization's quality program(s).
• Travels as required.

Claims Examiner – Auto, Bodily Injury

• Serve as patient advocate to support, guide and coordinate care for injured workers, families and caregivers as they navigate through the recovery process.
• Assist injured workers in achieving recovery and autonomy through advocacy, communication, education, identification of service resources and service facilitation.
• Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source

Client Service Director

Claims Adjuster – Liability, Bodily Injury

AVP Client Services – Workers Compensation, Liability

Lead Web Platform Engineer

Senior Forensic Structural Engineer

Forensic Structural Engineer

Liability Litigation Claims Examiner – Litigation, Premise, Auto, BI & Product Claims Experience

Client Services Manager

Litigation Consultant, Auto

RN Field Case Manager

Claims Examiner, Commercial Trucking – Bodily Injury

Risk Analyst

Claims Examiner – Auto, Bodily Injury

RN Field Case Manager

Workers Compensation Claims Examiner – NY Jurisdiction