Manager, Client Services

Sedgwick

Manager Client Services responsible for overseeing accounts in financial services. Maintain key relationships with clients and vendors, ensuring satisfaction and retention.

Posted 6/14/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

To manage accounts of multiple client service programs or single large national program
To maintain client, client broker and key vendor relationships
Manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention
Performs client renewal and Client Service Instruction preparation for assigned clients
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients
Educates the client on loss data - drivers of cost impacting assigned programs
Coordinate project activity
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
Identifies issues that impact customer satisfaction
Identifies and solicits cross selling opportunities
Coordinates client contracts
Performs other duties as assigned
Supports the organization's quality program(s)

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Colleague to pursue CPCU, AIC and/or ARM or other related designation required
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client service managementclient renewal preparationlocation coding parameterspricing coordinationaccounts receivable managementloss data analysisclaims managementbanking methodologyclaims operating systemsproject coordination

Soft Skills

customer satisfactioncommunication skillsorganizational skillsinterpersonal skillsnegotiation skillsfacilitation skillsanalytical skillsteamworkconflict resolutionperformance competency

Certifications

CPCUAICARM