Second Vice President, Strategic Execution and Customer Experience

Securian Financial

full-time

Posted on: 8/23/2025

Origin: • 🇺🇸 United States

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💰 $200,000 - $260,000 per year

Lead

About the role

Define and own Individual Solutions (life and annuity) customer and channel partner experience, including decisions on cost and value.
Oversee strategy execution, including: Implementation of life/annuity products onto our systems, directly through their team and indirectly through partnership with shared services
Onboarding of new channel partners, implementation of channel partner needs, and oversight of capabilities needed to serve our customers & channel partners
Communication and coordination across the enterprise to ensure successful prioritization and delivery of results that drive our strategic outcomes
Oversee Agile Product resources that prioritize ET agile work to ensure strategic objectives are met
Lead shared services partnership (e.g. Enterprise Technology, Operations, and Marketing) including: driving alignment, accountability, and value delivery

10+ years of experience in insurance or financial services leadership role
Proven track record of strategy creation (with preference for customer experience strategy), building buy in and alignment across a matrix organization, and ensuring successful execution of the strategy
Strong understanding (or ability to acquire) of agile delivery practices and ability to leverage to drive business outcomes
Strong knowledge (or ability to acquire) of independent life insurance and annuity distribution and customers
Ability to translate this knowledge into a strategy to drive profitable growth via customer experience
Excellent communication skills, including the ability to motivate cross functional teams to achieve strategic outcomes
Belief in Securian’s Purpose, alignment with our Values and excited to deliver Securian’s Associate Value Proposition