Second Front Systems

Full-stack Engineer

• Contribute to building and scaling frontend, RESTful API backend, and infrastructure as part of a distributed development team.
• Agile development: writing, reviewing, maintaining, testing, and deploying code
• Participate in code reviews, mentor others, and evangelize best coding practices
• Collaborate with cross functional teams to implement new features

Senior Software Engineer

Solutions Engineer

• Drive technical engagements with CEOs, CTOs, engineering directors, and software engineers
• Serve as a key member of the Mission Success team, owning technical aspects of direct customer engagements
• Participate in go-to-market efforts including customer calls, technical presentations, upsell opportunities, product demos, architecture design sessions, and technical workshops
• Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted SME
• Track customer feedback and engage with product teams to align roadmaps with demand signals
• Support business development efforts by developing/reviewing marketing content (blogs, posts, technical documentation)

Senior Solutions Architect

Sales

• Own and grow a portfolio of Air Force accounts, leveraging prior experience selling into these services to navigate service-specific stakeholders, mission priorities, and acquisition pathways.
• Build and maintain a robust pipeline of opportunities, ensuring alignment with company revenue goals.
• Position and sell the Game Warden platform as a key enabler for mission-critical DoD operations.
• Collaborate with internal teams, including Product, Engineering, and Customer Success, to deliver solutions that exceed customer expectations.
• Develop and sustain long-term relationships with key DoD stakeholders, including program managers, contracting officers, and technical decision-makers.
• Act as the primary point of contact for assigned accounts, ensuring exceptional customer experience and satisfaction.
• Navigate the DoD procurement process to secure multi-year contracts and expand the footprint within key accounts.
• Leverage partner relationships to uncover new opportunities and accelerate sales cycles.
• Serve as a subject matter expert on compliance as a service and PaaS within the defense sector.
• Represent Second Front Systems at industry events and meetings with government leaders.

Sales Director

Platform Engineer

• As a Senior Platform Engineer for Second Front Systems, we expect you to architect, improve, implement, and operate our cloud native platform for deploying software as a service offerings to the national security ecosystem.
• You will be central to the research, experimentation, and development needed to deliver our Platform platform (Game Warden) onto classified fabrics.
• As part of a cross functional team, you'll build, test, validate, and operate Game Warden in accordance with the Department of Defense and Intelligence Community security and compliance standards.
• You'll work closely with government interlocutors to understand, provision, and secure cloud-based resources in support of research and development efforts to get Game Warden deployed on classified networks.
• You'll gain a level of DoD 8570 compliance.
• You'll be expected to establish benchmarks, outline key activities, and prioritize efforts across multiple initiatives and programs.
• You'll be responsible for developing and documenting new solutions, working independently, and contributing to a culture of diversity, innovation, and excellence.

Senior Platform Engineer

Customer Support

• Develop and own the customer support strategy aligned with company goals, customer satisfaction, retention, and long-term engagement.
• Build, mentor, and lead a team of customer support engineers, fostering a customer-first culture centered on empathy, accountability, and execution.
• Establish and enforce high standards for clear, consistent, and professional customer communication.
• Manage complex customer issues and escalations, partnering with Product and Engineering to resolve root causes and prevent recurrence.
• Design, implement, and continuously improve support workflows to reduce response times and improve customer experience.
• Define, track, and report on key performance indicators including response times, resolution rates, backlog health, and customer satisfaction.
• Own workforce planning and resourcing to ensure adequate coverage, skill development, and on-call readiness as the customer base scales.
• Evaluate, implement, and optimize customer support tools and systems to improve operational efficiency and visibility.
• Partner cross-functionally with Product, Sales, Engineering, and Mission Success to proactively surface customer feedback and drive product and process improvements.
• Analyze customer trends and recurring issues to advocate for platform enhancements and operational improvements.
• Oversee technical support contributions during customer onboarding and deployments, ensuring timely, high-quality execution.
• Coordinate support resources across multiple concurrent customer projects, balancing priorities and service commitments.

Senior Software Engineer

Senior Solutions Architect

Sales Director

Senior Platform Engineer

Director of Customer Support