Second Front Systems

Operations

• Architect, improve, and implement customer applications.
• Deploy and support applications in our cloud-native platform.
• Build, test, validate, and operate customer applications on Game Warden.
• Research and develop solutions to improve customer deployment outcomes.
• Work cross-functionally with engineering, operations, and security teams.
• Monitor, troubleshoot, and resolve incidents across infrastructures.
• Develop and document new solutions independently in a fast-paced environment.
• Implement and maintain CI/CD pipelines.
• Contribute to a team culture of innovation, diversity, and excellence.

Enterprise Customer Operations Engineer

Project Manager

• Project manage customer delivery projects from PreSales milestones through technical onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships.
• Collaborate cross-functionally across Sales, Product, Security, Engineering, and Customer Success to drive progress and successful outcomes on customer engagements.
• Build and maintain clear project plans, timelines, and dependencies
• Identify and escalate risks, blockers, and resourcing needs early
• Provide accurate, timely delivery status to customers, cross-functional stakeholders and the Director of Project Delivery
• Maintain delivery tracking and documentation in project management tools such as jira
• Drive project planning and retrospectives and contribute to continuous improvement

Senior Project Manager

Events

• Plan and execute 2F events such as Offset Symposium, executive dinners, customer engagements, podcast recordings, and corporate hospitality events (e.g., Capital One Suite)
• Manage logistics for senior-level engagement during industry conferences and travel, including quarterly events like SXSW, AFCEA West, and other government/defense tech gatherings
• Coordinate event vendors, venues, catering, travel, schedules, materials, and post-event follow-up
• Partner with Marketing to support the execution of major brand events, particularly in the DC region
• Maintain an events calendar and ensure alignment across Marketing, Sales, and Leadership
• Support podcast scheduling, guest coordination, and production logistics
• Assist with internal communications, messaging, and content coordination related to events and company culture
• Serve as the primary point of contact for our Arlington office, overseeing supplies, space organization, vendor coordination, and visitor support
• Ensure the office is a well-run, welcoming resource for employees and guests
• Coordinate occasional team onsite days, leadership offsites, and internal meetings

Enterprise Customer Operations Engineer

Senior Project Manager

Events and Workplace Operations Coordinator