Second Front Systems

Business Development Rep

• Uncover prospective customer goals and challenges, aligning them to the problem Game Warden solves.
• Collaborate closely with aligned Account Executives and cross-departmental teams to drive unified account strategy.
• Refine processes continually based on self-evaluation and managerial feedback.
• Sharpen product, industry, and sales knowledge on an ongoing basis to stay ahead of a fast-evolving market.
• Exceed sales performance benchmarks through disciplined execution against daily, weekly, monthly, and quarterly KPIs.
• Articulate how Game Warden accelerates DoD Impact Level and FedRAMP accreditation/certification timelines, tailoring the message for both technical buyers (engineering, security) and executive decision-makers.
• Maintain an accurate, up-to-date forecast in the CRM, communicating deal status and risk clearly to sales leadership.
• Partner with marketing and business development to convert campaigns and warm intros into qualified, sales-ready pipelines.

Commercial Business Development Representative

IT Support

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes.
• Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency.
• Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively.
• Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC.
• Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms.
• Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth.
• Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

IT Engineer

Account Executive

• Own and prioritize a complex book of business selling 2F Game Warden to independent software vendors (ISVs) and technology companies pursuing DoW, IC, and federal civilian markets—allocating your time and resources across accounts to hit team objectives.
• Run full-cycle sales—from prospecting and discovery through technical validation, procurement, negotiation, and close—without heavy hand-holding.
• Build and manage a healthy pipeline through proactive outbound prospecting, not just inbound leads, consistently exceeding pipeline generation targets.
• Clearly articulate how 2F Game Warden accelerates DoW Impact Level and FedRAMP accreditation/certification to both technical buyers (engineering, security) and executive decision-makers.
• Navigate multi-stakeholder deal cycles involving procurement, security, compliance, and executive sponsors on the customer side, building relationships up to the VP/C-suite level when needed to keep deals moving.
• Partner with solutions engineers to run tailored product demos and technical validation sessions that move deals forward.
• Keep an accurate, up-to-date forecast in the CRM and communicate deal status and risk clearly to sales leadership.
• Partner with marketing and business development to convert campaigns and warm intros into qualified pipeline.
• Help shape sales methodology, messaging, and playbooks for the commercial team based on what you're seeing win (and lose) in the field.
• Negotiate contracts and pricing, working with legal and deal desk to close on terms that work for both sides.
• Bring an ecosystem-first instinct: build relationships with cloud and channel partners like AWS, Google Cloud, and Carahsoft to source and close deals together.

Commercial Sales Account Executive

Implementation Specialist

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design.
• Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth.
• Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability.
• Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers.
• Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale.
• Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health.
• Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams.
• Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence.
• Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.

Senior Enterprise Customer Operations Engineer

• Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden.
• Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation.
• Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
• Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries.
• Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6).
• Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff.
• Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices.
• Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness.
• Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.

Senior Customer Operations Engineer

• Serve as a key member of the owning technical aspects of direct customer deployment implementations
• Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted subject matter expert on the Federal team
• Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals
• Onboard our customers’ apps into GameWarden for security scanning, deployment configuration and development of accreditation products
• Configure and perform customer deployments in the cloud environments
• Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

Forward Deployed Engineer – Implementation Focus

Engineer

• Lead the deployment and configuration of software solutions in secure, classified environments in support of US government customers. Work closely with our engineering and product teams to integrate complex systems and infrastructure.
• Serve as the main technical point of contact for government clients and their contractors, ensuring their requirements are met while adhering to strict security protocols.
• Support the 2F Program manager in producing and delivering technical contract CDRLs.
• Provide on-the-ground troubleshooting and immediate hand on support for client systems, including software bugs, hardware issues, and deployment failures.
• Ensure that all deployed systems comply with government security standards and regulatory frameworks, including FedRAMP, NIST, and others. Maintain awareness of current security risks and advise clients on mitigation strategies.
• Collaborate with cross-functional teams including engineering, DevOps, and security to implement secure and scalable solutions.
• Maintain clear and concise documentation for system configurations, troubleshooting procedures, and security compliance activities.
• Monitor system performance, troubleshoot issues, and suggest optimizations to improve the efficiency and effectiveness of deployed solutions.
• Be on-site at client locations for system deployments, updates and troubleshooting during high impact operational exercises, integration and training events. Travel to remote locations may be required.
• Up to 50% travel may be required at times to support critical client integrations

Forward Deployed Engineer

Program Manager

• Serve as the primary point of contact for customers and internal 2F teams, owning program health and relationships end-to-end across both government and commercial engagements.
• Lead program startup activities including WBS definition, business rhythm establishment, process definition, and infrastructure setup to ensure contract compliance from day one.
• Develop, maintain, and manage integrated master schedules (IMS), milestones, and dependencies across complex, multi-stakeholder programs.
• Manage contract lifecycle activities including contract administration, CDRL generation and delivery, modification tracking, and ensuring all deliverables meet contractual requirements.
• Lead and facilitate recurring status meetings, customer reviews, program reviews, and executive briefings — delivering clear, concise updates on program health, risks, and priorities.
• Monitor and manage program financials including budget baselines, burn rates, EACs, and obligation timelines, flagging variances and driving corrective actions.
• Identify, track, and mitigate program risks and dependencies; maintain a living risk register and drive resolution across internal and external stakeholders.
• Support ROM development, proposal efforts, and contract negotiations in partnership with business development and finance teams.
• Produce and deliver high-quality monthly status reports, program dashboards, and ad hoc reporting for both government and commercial customers.
• Partner with engineering, product, and security teams to ensure technical deliverables align with program requirements, schedules, and compliance standards.
• Drive program growth by identifying expansion opportunities within existing accounts and supporting capture efforts alongside the Public Sector team.
• Ensure all program activities comply with applicable regulations, security requirements, and contractual obligations, including DoD acquisition frameworks and OTA agreements.
• Up to 25% travel may be required at times to support critical client integrations

Senior Program Manager

Solutions Engineer

• Partnering with account executives on pre-sales efforts, owning the technical aspects of the pipeline.
• Leading introduction calls, technical sales presentations, product demos, RFP/RFI responses, and architecture workshops.
• Assessing customer application compatibility with Game Warden (2F’s Platform-as-a-Service).
• Developing in-depth technical knowledge of 2F products and serving as an SME internally and externally.
• Tracking customer feedback and collaborating with product teams to align roadmaps with demand signals.
• Creating technical marketing content (blogs, posts, etc.) to drive business development.
• Engaging in customer conversations on cloud, DevSecOps, cybersecurity, and compliance topics.

Technical Recruiter

• Partner with hiring managers to define and execute recruitment strategies for mission-critical roles, including engineering, customer success, and go-to-market teams.
• Manage a full-cycle recruiting process, sourcing top-tier technical and non-technical talent for our B2B SaaS and federal software platforms.
• Drive outbound sourcing campaigns to build diverse pipelines for niche, specialized technology roles that are pivotal to national security missions.
• Act as a talent advisor to senior leadership, providing market intelligence, compensation benchmarking, and guidance on competitive hiring landscapes.
• Ensure an exceptional and transparent candidate experience that reflects our company culture and mission.
• Manage the end-to-end operational flow, from intake meetings to offer negotiations, ensuring efficiency and high-quality hiring outcomes.

Customer Success Manager

• Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients.
• Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals.
• Responsible for renewals, upsells, and cross sells.
• Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions.
• Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions.
• Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards.
• Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success.
• Serve as a trusted technical advisor, helping customers optimize their use of our platform.
• Advocate for customers by sharing feedback and insights to inform product development and enhancements.
• Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement.
• Develop and execute strategies to improve customer outcomes and increase platform utilization.

Mission Success Manager

Full-stack Engineer

• Work with a distributed team on both the front and back end of our cloud-based platform
• Agile development: writing, reviewing, maintaining, testing, and deploying code
• Develop integrations with other applications and systems within our cloud ecosystem
• Participate in code reviews, mentor others, and evangelize best coding practices
• Design and implement architecture based on product and feature requirements
• Collaborate with cross-functional teams (including product managers, UX designers, and other engineers) to define, design, and deliver new features and enhancements
• Engage in the continuous integration/continuous deployment (CI/CD) pipeline development, maintenance, and optimization

Software Engineer

• Contribute to building and scaling frontend, RESTful API backend, and infrastructure as part of a distributed development team.
• Agile development: writing, reviewing, maintaining, testing, and deploying code
• Participate in code reviews, mentor others, and evangelize best coding practices
• Collaborate with cross functional teams to implement new features

Senior Software Engineer

Performance Marketing

• Own quarterly and annual sales-qualified pipeline targets with clear accountability for revenue contribution, efficiency, and ROI.
• Build and execute an integrated demand generation strategy spanning digital, lifecycle, events, partnerships, ABM, and sales-led programs.
• Lead the full-funnel demand engine, ensuring stronger alignment from awareness through pipeline acceleration and expansion.
• Drive paid and digital demand strategy across channels including LinkedIn, Google, retargeting, and emerging platforms.
• Own event-driven demand strategy, maximizing pipeline impact before, during, and after strategic activations including tradeshows, ecosystem events, partner activations, and flagship moments.
• Build and scale SEO, AEO, and content-driven inbound demand programs that improve discoverability, authority, and qualified pipeline.
• Own web strategy, landing page optimization, and conversion rate improvements to strengthen funnel performance.
• Lead a disciplined growth experimentation approach across channels to improve conversion, efficiency, and pipeline velocity.
• Identify, test, and validate new demand channels through controlled pilots and data-driven analysis.
• Support account-based and sales-led programs that accelerate enterprise deal cycles and improve expansion opportunities.
• Apply AI-enabled workflows to improve campaign execution, audience targeting, personalization, reporting efficiency, and decision-making.
• Develop clear attribution models that connect multi-channel activity directly to pipeline and revenue impact.
• Build repeatable systems, playbooks, and processes that scale with the business.
• Partner cross-functionally with Sales, RevOps, PMM, and Partnerships to align marketing programs with GTM priorities.
• Own and manage agency relationships across paid media, SEO, web, and digital programs, holding partners accountable to execution quality, experimentation rigor, and business outcomes.
• Over time, help shape and lead future demand-focused resources, including agency partners and potential direct reports.

Director, Demand Generation

Security Engineer

• Coordinate activities with the Principal Security Engineer, Platform team, and Customer Operations team.
• Review web application artifacts of customer developed applications and provide customer feedback
• Primary face of the cybersecurity team to software development and mission success teams
• Assist with incident response plans to respond to application outages or downtime
• Conduct comprehensive assessments of cloud infrastructure, applications, and containerized environments to verify compliance with DISA STIGs, SRGs, and CIS Benchmarks.
• Author, review, and maintain high-quality security artifacts, including System Security Plans (SSP), Security Assessment Plans (SAP), and Security Assessment Reports (SAR).
• Monitor and report on the ongoing effectiveness of security controls, ensuring the platform maintains a robust and authorized security posture.
• Utilize automated scanning suites (e.g., Anchore, Trivy, Tenable) to identify vulnerabilities, distinguish true positives, and provide actionable remediation guidance to dev teams.
• Implement and manage technical workflows for SBOMs (Software Bill of Materials) to support modern, continuous authorization standards.
• Partner with DevOps and Software Engineering teams to translate complex NIST 800-53 controls into implementable technical requirements.