Secoda

IT Support

• Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries.
• Track and follow up on outstanding issues, keeping stakeholders informed of their status
• Develop and nurture customer relationships through your communications.
• Communicate trends and make recommendations to update and build internal knowledge bases .
• Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team.
• Collaborate closely with the Customer team by actively participating in daily team meetings and discussions.

Technical Customer Support Specialist

Customer Success Manager

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers.
• Work closely with customers to ensure they are enabled successfully and understand how to use the platform.
• Develop close relationships with Secoda’s customers to understand their use cases and technical challenges.
• Gauge customer levels of engagement and provide feedback to internal stakeholders regarding product improvements.
• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure the best Secoda experience possible.

Customer Success Manager, Technical

Customer Support

• Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries.
• Track and follow up on outstanding issues, keeping stakeholders informed of their status
• Develop and nurture customer relationships through your communications.
• Communicate trends and make recommendations to update and build internal knowledge bases.
• Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team.
• Collaborate closely with the Customer team by actively participating in daily team meetings and discussions.

Product Support Specialist

Full-stack Engineer

• Develop product improvements to enhance customer retention and close sales
• Build tools to streamline internal workflows and improve team efficiency
• Diagnose and resolve software issues to ensure system stability and performance
• Work with engineering, product, sales, and design on our sales and end-to-end problems for customers and prospects
• Work with the product team to guide the roadmap towards features that help solve the most important problems for our customers

Technical Customer Support Specialist

Customer Success Manager, Technical

Product Support Specialist

Junior Software Engineer