Salary
💰 CA$60,000 - CA$65,000 per year
Job Level
Junior
Tech Stack
JavaScriptSQL
About the role
- Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries.
- Track and follow up on outstanding issues, keeping stakeholders informed of their status
- Develop and nurture customer relationships through your communications.
- Communicate trends and make recommendations to update and build internal knowledge bases.
- Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team.
- Collaborate closely with the Customer team by actively participating in daily team meetings and discussions.
Requirements
- You have a minimum of 1 year of experience in a Technical Customer Support capacity
- Strong and confident communicator who leads with empathy and urgency.
- You are technically minded and product focused.
- You possess natural curiosity and a fast-learning ability.
- Nice to haves: Experience navigating the unique challenges of early-stage startups.
- Nice to haves: Familiarity with SQL, Javascript, APIs, and GitHub is a plus.