Bilingual Client Success Associate – French/English
Maple (getmaple.ca)
Customer Success Manager, Technical
Secoda
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$115,000 - CA$130,000 per year
Job Level
Mid-LevelSenior
About the role
- Operate as the point of contact and deliver the highest level of customer experience and support to both customers.
- Work closely with customers to ensure they are enabled successfully and understand how to use the platform.
- Develop close relationships with Secoda’s customers to understand their use cases and technical challenges.
- Gauge customer levels of engagement and provide feedback to internal stakeholders regarding product improvements.
- Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure the best Secoda experience possible.
Requirements
- 5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company.
- Proven track record in a quota-carrying role of supporting sales teams in achieving targets.
- Strong blend of communication, presentation, and negotiation skills.
- Passion for helping people solve problems and understanding changing technologies.
- Ability to work collaboratively and cross-functionally in a fast-moving environment.
- Proficiency in translating complex technical information into simple terms for non-technical stakeholders.
- Nice to Have: Technical understanding of MDS and data discovery tools.
Benefits
- 💰 Competitive salary and equity
- 🩺 Medical, dental, and vision coverage from day 1
- $1000 Healthcare Spending Account
- $500 Taxable Spending Account
- 🏝 Unlimited time off policy
- 👪 Mat and Pat leave top-up
- 📚 Learning & Development benefit ($1,000)
- 💻 Equipment & $500 home office setup stipend
- 🥳 Team activities and retreats to connect with your fellow teammates
- 💛 A challenging and fulfilling opportunity to join a fast-growing start-up
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data discovery toolsMDS
Soft skills
customer experiencecommunicationpresentationnegotiationproblem-solvingcollaborationcross-functional teamwork
