Manager, Technical Release Manager
1Password
SDLC
Renewals Manager
SearchStax
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudElasticSearchGoogle Cloud PlatformMongoDB
About the role
- Customer Retention & Renewals: Own and drive renewal conversations, proactively addressing churn risks.
- Forecasting: Accurately forecast reductions, churn and expansion opportunities.
- Adoption & Enablement: Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead.
- Technical Customer Engagement: Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.
- Account Expansion: Identify opportunities for account growth through increased search workloads, additional environments, or premium support services and partner with Sales to close these opportunities.
- Low-Touch Engagement Strategy: Leverage automation, campaigns, and data-driven insights to efficiently manage a portfolio of ~100 accounts.
- Issue Escalation & Advocacy: Work with Support and Product teams to resolve technical roadblocks, ensuring a seamless customer experience.
- Customer Health Monitoring: Track adoption, usage trends, and risk indicators, taking proactive steps to drive retention.
- Team approach to Account Management: Collaborate with Customer Success Managers for select customers to drive adoption and business value and Sales counterparts to drive additional revenue opportunities by introducing new products to new functions.
- Relationship Building: Build strong relationships with customers to make them SearchStax champions.
- Customer Advocacy: Partner with Marketing to create customer advocates that are willing and able to participate in joint customer advocacy efforts.
Requirements
- Experience: 5+ years in Account Management or Renewals Management for a SaaS or cloud-based product.
- Technical Acumen: Comfortable discussing search infrastructure, cloud-based deployments (AWS, GCP, Azure), APIs, and database management (Solr, Elasticsearch, MongoDB, etc.).
- Industry Background: Experience working with DevOps, IT Ops, Engineering, or Data teams is highly preferred.
- Customer-Centric Mindset: Ability to build relationships with technical stakeholders and drive value-based conversations.
- Results-Driven: Proven ability to meet or exceed churn mitigation, renewal, and expansion targets.
- Strong Communication Skills: Able to translate complex technical concepts into actionable insights for customers.
- Process-Oriented: Comfortable managing high-volume customer engagement efficiently through automation, playbooks, and CRM tools.
Benefits
- Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.
- 401k Match: We offer a 4% match on 401k contributions to help you save for the future.
- Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.
- Paid Time Off: We value work-life balance. Enjoy 18 days of paid time off annually, plus 8 paid holidays.
- Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementrenewals managementcustomer retentionforecastingsearch infrastructurecloud-based deploymentsAPIsdatabase managementSolrElasticsearch
Soft skills
customer-centric mindsetrelationship buildingstrong communication skillsresults-drivenprocess-oriented
