SearchStax

Renewals Manager

SearchStax

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $110,000 - $130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudElasticSearchGoogle Cloud PlatformMongoDB

About the role

  • Customer Retention & Renewals: Own and drive renewal conversations, proactively addressing churn risks.
  • Forecasting: Accurately forecast reductions, churn and expansion opportunities.
  • Adoption & Enablement: Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead.
  • Technical Customer Engagement: Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.
  • Account Expansion: Identify opportunities for account growth through increased search workloads, additional environments, or premium support services and partner with Sales to close these opportunities.
  • Low-Touch Engagement Strategy: Leverage automation, campaigns, and data-driven insights to efficiently manage a portfolio of ~100 accounts.
  • Issue Escalation & Advocacy: Work with Support and Product teams to resolve technical roadblocks, ensuring a seamless customer experience.
  • Customer Health Monitoring: Track adoption, usage trends, and risk indicators, taking proactive steps to drive retention.
  • Team approach to Account Management: Collaborate with Customer Success Managers for select customers to drive adoption and business value and Sales counterparts to drive additional revenue opportunities by introducing new products to new functions.
  • Relationship Building: Build strong relationships with customers to make them SearchStax champions.
  • Customer Advocacy: Partner with Marketing to create customer advocates that are willing and able to participate in joint customer advocacy efforts.

Requirements

  • Experience: 5+ years in Account Management or Renewals Management for a SaaS or cloud-based product.
  • Technical Acumen: Comfortable discussing search infrastructure, cloud-based deployments (AWS, GCP, Azure), APIs, and database management (Solr, Elasticsearch, MongoDB, etc.).
  • Industry Background: Experience working with DevOps, IT Ops, Engineering, or Data teams is highly preferred.
  • Customer-Centric Mindset: Ability to build relationships with technical stakeholders and drive value-based conversations.
  • Results-Driven: Proven ability to meet or exceed churn mitigation, renewal, and expansion targets.
  • Strong Communication Skills: Able to translate complex technical concepts into actionable insights for customers.
  • Process-Oriented: Comfortable managing high-volume customer engagement efficiently through automation, playbooks, and CRM tools.
Benefits
  • Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.
  • 401k Match: We offer a 4% match on 401k contributions to help you save for the future.
  • Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.
  • Paid Time Off: We value work-life balance. Enjoy 18 days of paid time off annually, plus 8 paid holidays.
  • Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementrenewals managementcustomer retentionforecastingsearch infrastructurecloud-based deploymentsAPIsdatabase managementSolrElasticsearch
Soft skills
customer-centric mindsetrelationship buildingstrong communication skillsresults-drivenprocess-oriented