SearchStax

Onboarding Specialist

• Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams
• Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations
• Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value
• Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed
• Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery
• Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements
• Develop vertical-specific onboarding guides and success materials to tailor the experience by industry
• Contribute to customer training programs, documentation, and enablement assets
• Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends)
• Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.

Customer Success Manager

• Deeply understand customer goals, use cases, and success metrics through ongoing discovery
• Build trusted relationships with both daily users and executive stakeholders
• Lead and manage the onboarding process, ensuring clear expectations, a smooth rollout, and early product adoption milestones
• Guide customers through value realization—helping them articulate, document, and quantify the impact of our solutions
• Develop strategic account plans that align to business outcomes and support long-term growth
• Identify and mitigate risk by proactively creating and managing project-level risk plans
• Facilitate regular success check-ins and strategic business reviews
• Collaborate with Product, Sales, and Support to ensure alignment and advocate for customer needs
• Drive meaningful business reviews or related customer activities to drive strategic discussions and ensure alignment between SearchStax and customers’ leadership
• Support and mentor other CSMs by sharing best practices, processes, and insights
• Surface opportunities for expansion, renewals, and cross-sell through partnership and insight
• Identify, develop, and amplify customer success stories and advocates
• Actively contribute to building a high-performance, scalable Customer Success function in a start-up environment
• Partner with Account Managers / Account Executives / Technical Account Managers to build long-terms strategies with customers
• Establish relationships with Partners to influence adoption and business value for end customers

Senior Customer Success Manager

Manager

• Customer Retention & Renewals: Own and drive renewal conversations, proactively addressing churn risks.
• Forecasting: Accurately forecast reductions, churn and expansion opportunities.
• Adoption & Enablement: Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead.
• Technical Customer Engagement: Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.
• Account Expansion: Identify opportunities for account growth through increased search workloads, additional environments, or premium support services and partner with Sales to close these opportunities.
• Low-Touch Engagement Strategy: Leverage automation, campaigns, and data-driven insights to efficiently manage a portfolio of ~100 accounts.
• Issue Escalation & Advocacy: Work with Support and Product teams to resolve technical roadblocks, ensuring a seamless customer experience.
• Customer Health Monitoring: Track adoption, usage trends, and risk indicators, taking proactive steps to drive retention.
• Team approach to Account Management: Collaborate with Customer Success Managers for select customers to drive adoption and business value and Sales counterparts to drive additional revenue opportunities by introducing new products to new functions.
• Relationship Building: Build strong relationships with customers to make them SearchStax champions.
• Customer Advocacy: Partner with Marketing to create customer advocates that are willing and able to participate in joint customer advocacy efforts.

Renewals Manager

Backend Engineer

• Configure and set Drupal websites with SearchStax Drupal Module
• Test changes to SearchStax Drupal module and write test cases
• Add to unit tests of the module if required
• Work with support team to help clients with Drupal module issues
• Participate in the development lifecycle from planning and architecture through deployment and maintenance
• Configure Drupal core modules and efficiently manage taxonomies and site features
• Test custom Drupal modules extending site functionality
• Utilize Drupal API and integrations with third-party services
• Troubleshoot and fix bugs and client issues; provide solutions and recommendations
• Ensure cross-browser compatibility and adherence to web standards
• Participate in project planning and discussions; conduct code reviews and provide qualitative feedback

Drupal Engineer

Solutions Engineer

• Lead Technical Onboarding: guide clients through technical onboarding of SearchStax Search product to ensure smooth implementations.
• Create Custom Code: write and maintain custom code to integrate SearchStax solutions with client systems.
• Leverage UI Expertise: design and implement reliable front-end solutions and lead UI development for Solutions Engineering.
• Research Solutions: quickly research and develop innovative solutions to address client challenges.
• Support Clients: provide technical support and troubleshooting during and after onboarding.
• Continually Learn: stay up-to-date with technologies and industry trends to enhance skills.
• Collaborate: work closely with product, engineering, sales, and implementation teams; help build and mature Solutions Engineering practices; document technical solutions and refine implementation processes.

Full-stack Engineer

• Design, architect, develop, test, and maintain SearchStax’s Managed Search product (PaaS/SaaS).
• Develop and maintain core platform services to ensure high availability, scalability, and performance for the managed search product, including backend services, APIs, and integrations.
• Architect solutions for strategic partners and implement robust backend features and integrations for enterprise use cases.
• Enhance and optimize deployment and provisioning workflows with automation to improve efficiency and reduce operational overhead.
• Troubleshoot and resolve complex production issues and perform root cause analysis to ensure system stability and reliability.
• Collaborate closely with product owners, QA, and other engineering teams to deliver features from ideation through deployment.
• Contribute to improving code quality through code reviews, documentation, and adopting best practices.
• Play a key role in developing solutions that scale to support the company’s largest customers and strategic partners.

Software Engineer, Managed Search

Security Engineer

• Architect and implement FedRAMP-based security controls with automation at the core of compliance strategy
• Drive audit readiness by building automated evidence collection, control validation, and remediation workflows
• Own vulnerability scanning, triage, prioritization, and remediation workflows across infrastructure and product teams
• Build and maintain scripts, APIs, and workflows (Python, JSON, databases, system-level coding) to automate compliance reporting and monitoring
• Configure and optimize AWS security architecture using AWS Config, AWS SSM, IAM, CloudTrail, GuardDuty, Security Hub
• Partner with external assessors, consultants, and vendors to meet compliance objectives and manage security reviews
• Identify gaps and recommend improvements to evolve security posture in line with FedRAMP requirements and industry best practices
• Maintain documentation of controls and processes; provide training to enable cross-team security awareness
• Serve as both architect and hands-on builder to implement automation, controls, and systems for FedRAMP 20X → Moderate progression

Principal Security Engineer

DevOps Engineer

• Lead and own scaling AWS infrastructure to support thousands of servers and high-growth workloads.
• Design and implement automation frameworks for provisioning, monitoring/logging, scaling, and recovery to minimize manual operations.
• Continuously evaluate and tune systems for latency, throughput, and cost efficiency.
• Build resilient, self-healing, and observable systems using SLOs, error budgets, and reliability best practices.
• Partner closely with Development, QA, and Product Engineering teams to deliver highly available and performant systems.
• Own on-call processes, lead incident management and root-cause analysis, and implement preventive measures.
• Mentor engineers, act as technical leader, and set standards for best practices.

Staff Site Reliability Engineer, AWS

Business Development Rep

• Conduct outbound prospecting efforts, including calls, emails, and LinkedIn posts and outreach to targeted decision-makers
• Develop and execute personalized outreach campaigns using SalesLoft, Salesforce CRM, LinkedIn Sales Navigator, ZoomInfo, and similar tools
• Build and nurture relationships with prospects through value-driven follow-up communications
• Leverage Gong to analyze conversations and continuously improve messaging
• Attend Zoom or live events and contribute to pipeline opportunities
• Contribute directly to growth and success of the sales pipeline through qualified lead generation

Business Development Representative

• SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way.
• Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.
• Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.
• Our Values: Ownership; Lead humbly; Results focused; Customer Obsession; Embrace and drive change; Innovation and continual Improvement.
• About the Role: We are looking for a Partner Success Manager to build and scale our partner enablement program from the ground up. This is a net new role in a high-growth start-up, requiring a unique mix of strategic thinking and hands-on execution. You will design, implement and follow a partner framework that enables our partners to effectively onboard, manage, and grow customer relationships and ultimately drive measurable success for our shared customers.
• What You Will Do: Build the Partner Success Enablement Program from the ground up; Train and onboard new partners and ensure ongoing training to help partners stay current with updates and enhancements to products or services; Establish partner success metrics (adoption, retention, revenue impact) and implement tracking, reporting, and review processes; Serve as a key liaison for partner delivery teams to foster strong relationships and ensure alignment on shared initiatives; Plan and deliver regular partner enablement sessions, workshops, webinars, and certification programs; Create partner-specific success metrics, health scoring models, and value realization playbooks; Standardize and update documentation related to partners; Design and implement onboarding and training programs for new partners to accelerate time-to-value for shared customers; Conduct regular business reviews to measure performance, identify opportunities, and address challenges; Foster relationships with key partner stakeholders - from executives to sales reps - to drive engagement and alignment on shared goals; Collaborate cross-functionally with sales, marketing, product, and support to ensure partners are equipped with the right tools, content, and product knowledge; Serve as the Voice of the Partner, internally, advocating for partner needs and influencing program improvements and product roadmap; Build feedback mechanisms to continuously evolve success frameworks based on partner insights; Continuously refine processes and best practices to improve partner engagement and scalability; Own governance processes for program changes and cross-functional alignment to deliver a consistent, high-quality partner experience; Build forecasting models of Partner ARR.
• What You Must Have: 5+ years experience in Partner Success, Channel Management, Customer Success, or a related role in B2B SaaS or technology
• Proven experience building programs from scratch in a start-up or high-growth environment
• Understanding of partner business models, go-to-market motions, and revenue drivers
• Demonstrated ability to create processes, metrics, and scalable enablement frameworks
• Customer & Partner Management Skills: Strong relationship-building skills across executive, sales, and operational levels
• Customer & Partner Management Skills: Strategic program design and operational execution capabilities
• Customer & Partner Management Skills: Data-driven approach with the ability to define, track, and analyze partner success metrics
• Customer & Partner Management Skills: Excellent communication, facilitation, and presentation skills
• Customer & Partner Management Skills: High adaptability in a fast-paced, ambiguous start-up environment
• Customer & Partner Management Skills: Ability to think both strategically and tactically
• Customer & Partner Management Skills: Comfortable shifting between big-picture vision and detailed execution
• Customer & Partner Management Skills: Self-starter mindset with curiosity and resourcefulness to figure things out independently
• What's In It For You: Remote-First, stock options, 401k match, healthcare, paid time off, and growth opportunities.
• Pay Transparency: Base Salary: This position offers a base salary range of $140,000 to $170,000 annually, with an additional annual incentive target of up to 20% of base compensation.
• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.
• E-Verify: The U.S. government requires E-Verify for employment eligibility verification.