HR Operations Associate, Finnish Speaker
SD Worx
Job Level
Junior
About the role
- As the HR Operations Administrator, you will be a key contributor the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization.
- Delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments.
- Orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team.
- Close collaboration with internal and external stakeholders to ensure continuous operational excellence.
- Support in maintaining local HR business process standards.
- Support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs.
- Process HR service cases and provide appropriate resolutions.
- Collaborate with HR Operations Specialists and Senior Specialists when needed.
- Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
- Process client invoice reconciliations from multiple third parties and local governance.
- Support the change order management process for internal applications and where applicable liaise with third parties for third party change order management.
- Participate in testing and validation as required for small system updates and simple configuration changes (e.g. new wage types).
- Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
- Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
- Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary.
- Adhere to service level agreements and deadlines for payroll processing.
- Communicate with external parties, such as tax authorities and benefit providers, when necessary.
- Provide support, guidance, and training to HR Operations Associates, ensuring best practices and compliance with local regulations.
- Process Year End activities.
Requirements
- 1-3 years of experience in Payroll outsourcing within an enterprise business outsourcing environment.
- Basic knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions and Insurances.
- Experience with calculations, data processing and administrative tasks.
- Knowledge with Service Level Agreements (SLAs)
- Good communication skills with the ability to work effectively with clients.
- Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
- Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
- Good problem-solving and resolution skills.
- High attention to details and strong organizational skills.
- Willingness to learn and develop payroll expertise.
- Good communication skills (both verbal and written), fluent in English and Swedish.
- Preferred: Experience in a Payroll and BPO outsourcing environment is preferred.
- Preferred: Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
- Preferred: Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is a plus.
- Preferred: Certification such as PHR, or CIPD is a plus.
- Preferred: Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
