ScriptPro

Sales

• Identify, prospect, and cultivate new business opportunities through a combination of in-person outreach, networking, trade shows, and virtual engagement within an assigned U.S. territory
• Learn each pharmacy’s business model, challenges, and potential solution options
• Develop and present comprehensive proposals to prospective and existing customers
• Apply financial modeling to build business cases and clearly demonstrate return on investment
• Maintain accurate and up-to-date records of all customer account related activities
• Contribute to the development and execution of market-focused sales strategies by providing field insights, competitive intelligence, and customer feedback
• Consistently achieve or exceed quarterly and annual sales quotas by driving new business and expanding existing accounts
• Ability to travel up to 35% within the United States as needed
• Perform other duties as assigned

Sales Director, Retail

Full-stack Engineer

• Support ScriptPro’s Information Services and business operations by designing, implementing, and improving enterprise integrations, middleware platforms, automation, analytics enablement, and related technology solutions
• Apply senior-level technical expertise to connect systems, support APIs and middleware services, move data effectively, modernize enterprise platforms, and enable reporting, artificial intelligence, and automation capabilities
• Work with technical teams, business stakeholders, and vendors to translate business needs into secure, scalable solutions that improve interoperability, process efficiency, and operational visibility
• Provide hands-on implementation and production support for integrations, data exchange processes, reporting and analytics solutions, and other enterprise technology initiatives
• Ensure supported solutions are reliable, maintainable, well documented, aligned with business needs, and guided by operational standards and technology governance
• Design, develop, implement, support, and enhance enterprise integrations, middleware services, APIs, automation solutions, data exchange processes, and system connectivity capabilities
• Serve as a senior technical contributor for middleware and integration platforms, including architecture support, troubleshooting, monitoring, documentation, configuration, and lifecycle management
• Partner with business stakeholders, analysts, developers, architects, and vendors to gather requirements and translate business needs into secure, scalable, and maintainable technical solutions
• Support integration and automation initiatives involving enterprise applications, SaaS platforms, databases, reporting tools, file exchanges, APIs, web services, scheduled jobs, and middleware components
• Develop and maintain technical documentation, integration specifications, data mappings, operational processes, implementation plans, support procedures, and knowledge management content
• Provide technical support for UKG Ready-related integrations, reporting needs, automation opportunities, data flows, and platform enhancement initiatives
• Troubleshoot complex production issues involving integrations, middleware services, data synchronization, automation jobs, reporting outputs, APIs, authentication, permissions, and platform dependencies
• Collaborate with Enterprise Data & Analytics, Infrastructure, Security, and application teams to improve data visibility, system reliability, traceability, and operational metrics
• Improve integration monitoring, alerting, error handling, logging, operational dashboards, and support processes to reduce risk and improve maintainability
• Participate in solution design, technical reviews, implementation planning, testing, release readiness, change management, and post-implementation support activities
• Support software delivery lifecycle processes, technical governance practices, standards development, and continuous improvement efforts for enterprise technology enablement platforms
• Evaluate vendor tools, platform capabilities, emerging technologies, and implementation options to support technology modernization and operational efficiency
• Provide mentorship, technical guidance, knowledge sharing, and escalation support for other technical team members
• Ensure supported solutions meet security, compliance, governance, availability, performance, and operational support requirements
• Foster a culture focused on technical excellence, ownership, innovation, continuous improvement, accountability, and customer service
• Perform other duties as assigned

Senior Software Engineer

Security Analyst

• Manage and track infrastructure, security, and product certification projects, ensuring full lifecycle execution across Risk Management Framework (RMF), Federal Risk and Authorization Management Program (FedRAMP), Payment Card Industry (PCI), Health Information Trust Alliance (HITRUST), International Organization for Standardization (ISO), and National Institute of Standards and Technology (NIST) frameworks
• Develop, maintain, and deliver project documentation for Customer Service, DevOps, Information Assurance, and Executive leadership teams
• Prepare and present monthly reports covering system compliance, security KPIs, audit readiness, and project status
• Serve as a liaison between internal teams and customers, ensuring clear communication and alignment throughout complex security and compliance initiatives
• Coordinate project schedules, facilitate cross-departmental tasks, and ensure all project phases are properly documented and completed
• Support security programs aligned to Risk Management Framework (RMF) Step 1-6, Security Technical Implementation Guide (STIG) compliance, Assured Compliance Assessment Solution (ACAS)/Security Content Automation Protocol (SCAP) scanning, and NIST 800-53/171 control implementation
• Contribute to FedRAMP Moderate/High authorization packages, System Security Plan (SSP) development, Plan of Action and Milestones (POA&M) management, and continuous monitoring activities
• Assist with multi-framework compliance efforts including PCI DSS v4.0, HITRUST CSF, ISO 27001, Open Worldwide Application Security Project (OWASP) Top 10, and International Electrotechnical Commission (IEC) 62443
• Represent Information Assurance in internal and external meetings, proactively resolving conflicts and guiding teams through ambiguity
• Perform other duties as assigned

Cyber Security Analyst

Learning and Development

• Travel to domestic and international pharmacy locations to train staff to use ScriptPro systems
• Provide go-live support to the pharmacy staff through the first few days of a system implementation
• Observe pharmacy workflow and provide suggestions to maximize system use and productivity
• Effectively communicate information while acting as a liaison between ScriptPro and the customer
• Facilitate virtual training sessions on a variety of ScriptPro products
• Build valuable working relationships across all ScriptPro departments
• Become a system expert for ScriptPro products and an efficiency expert for how a pharmacy operates
• Represent ScriptPro and the Field Training team in a professional manner
• Perform other duties as assigned

Training Specialist

Field Engineer

• Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
• Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulations
• Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality
• Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed
• Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards
• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary
• Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
• Ensure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.
• Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations
• Adhere to all international travel requirements and documentation standards
• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations
• Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments
• Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences
• Utilize the Internal Knowledge Base, Installation specific SOP's and Siebel for information, documentation and support specific to ScriptPro products
• Utilize Sprout and other resources for self-advancement in ScriptPro technologies
• Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally.
• Understand the sensitive nature of pharmacy operations and the collaborative role of Field Operations to ensure ScriptPro is delivery outstanding customer service
• Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively
• Maintain a positive attitude and build strong rapport with pharmacy personnel and ScriptPro’s Field Operations representatives, demonstrating cultural sensitivity and awareness in all interactions
• Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery
• Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.
• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively
• Use analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standards
• Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios.

Field Installation Engineer

Infrastructure Engineer

• Support Virtual Machines (VM’s) in vSphere and AOS environments
• Configure and support Azure App Services, Azure Relays, and App Service Plans
• Manage Azure resource groups/resources as recommended by Engineering
• Manage Azure permissions and Azure SSL certificate renewals
• Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
• Monitor Azure email alerts and take appropriate action as needed
• Serve as a subject matter expert for virtual machines and cloud infrastructure
• Analyze and resolve support incidents and recommend changes to existing configuration processes
• Participate in or lead customer disaster recovery and business continuity testing
• Collaborate with customers to troubleshoot and understand issues that are assigned
• Work independently while establishing procedures and guidelines to perform job functions
• Participate in on-call support phone rotation
• Perform other duties as assigned

Infrastructure Services Support Engineer

Analyst

• Follow remote installation/upgrade procedures for scheduled projects
• Communicate and work with onsite ScriptPro or Customer Technicians and other internal resources to complete scheduled projects
• Complete and/or assist onsite technicians (ScriptPro, Contract, or Customer) with system and component testing for custom and standard functionality prior to project completion
• Assist onsite and/or internal resources with system troubleshooting, if necessary
• Prepare for scheduled projects by reviewing installation/upgrade procedures and project timelines, attending scope meetings, and/or verifying system readiness prior to the project
• Communicate project status, relevant or requested project information, and project completion notification to internal stakeholders
• Maintain knowledge and readiness for upcoming projects, scheduled or unscheduled
• Provide feedback to management regarding necessary procedure updates
• Perform other duties as assigned

System Migration Analyst

Support Engineer

• Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
• Open service requests in a ticketing system for organizing, tracking, and escalating customer inquiries.
• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned

Technical Support Analyst – Bilingual, French

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
• Maintain, upgrade, or replace software systems and provide hardware support
• Support and maintain user account information including rights, security, and systems groups
• Maintain progressive knowledge of ScriptPro systems
• Perform other duties as assigned

Technical Support Analyst – M-Tu, Th-Sa 11:30a-8:00p

Technical Support Analyst

• Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals
• Maintaining, upgrading, or replacing software systems and providing hardware support
• Supporting and maintaining user account information including rights, security, and systems groups
• Maintaining progressive knowledge of ScriptPro systems
• Performing other duties as assigned

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of system performance
• Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow
• Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously
• Work a queue of tickets based on priority and impact to the customer
• Recommend workflow changes based on pharmacy needs and recommended best practices
• Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality
• Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document all job functions using Siebel with a high level of data quality
• Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
• Coordinate support for onsite field technicians and shipment of parts to sites

Technical Analyst, Pharmacy Support

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift
• Perform other duties as assigned

ScriptPro

Sales Director, Retail

Senior Software Engineer

Cyber Security Analyst

Training Specialist

Field Installation Engineer

Infrastructure Services Support Engineer

System Migration Analyst

Technical Support Analyst – Bilingual, French

Technical Support Analyst – M-Tu, Th-Sa 11:30a-8:00p

Technical Support Analyst

Technical Support Analyst – Bilingual, French

Technical Analyst, Pharmacy Support

Robotics Field Service Engineer

Robotics Field Service Engineer