ScriptPro

Support Engineer

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of system performance
• Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow
• Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously
• Work a queue of tickets based on priority and impact to the customer
• Recommend workflow changes based on pharmacy needs and recommended best practices
• Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality
• Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document all job functions using Siebel with a high level of data quality
• Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
• Coordinate support for onsite field technicians and shipment of parts to sites

Technical Analyst, Pharmacy Support

Field Engineer

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift
• Perform other duties as assigned

Robotics Field Service Engineer

Chief Technology Officer

• Lead high performing teams to optimize enterprise IT systems and processes for business performance, operational excellence, and security
• Design and oversee on-premises, cloud, and data center environments for effective operation and migration
• Assess and promulgate new technologies as required to empower enterprise users and ensure responsible use
• Maintain effective, transparent reporting and executive alignment, including prioritization, cost, and outcomes measurement understandings
• Implement enterprise IT solutions, including cybersecurity assurance solutions, aligned with enterprise security and compliance policies
• Maintain regulatory compliance (e.g., HITRUST) and enterprise cybersecurity policies according to business need
• Ensure and promote business, leadership, and workforce continuity, transparency, and risk management through structures such as third-party audits, IS governance boards, disaster recovery, and retrospective panels
• Perform additional duties as needed

Technical Analyst, Pharmacy Support

Robotics Field Service Engineer

Robotics Field Service Engineer

Technical Analyst, Pharmacy Support

Robotics Field Service Engineer

Chief Information Officer