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Technical Support Analyst – Bilingual, French
ScriptProBilingual Technical Support Analyst providing remote support to customers at ScriptPro. Troubleshooting software and hardware issues and maintaining user account information in a dynamic environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootinghardware supportsoftware maintenancedesktop troubleshootingWindows OSScriptPro systemsuser account managementanalytical skillsproblem solving
Soft Skills
written communicationverbal communicationcustomer servicemultitaskingattention to detailpositive attitudedrivetenacity
Tools & Technologies
ticketing softwareservice desk software
Certifications & Qualifications
Associate’s degreeBachelor’s degree
Industry Keywords
SLA driven resolutioncomputer peripherals
About the role
Key responsibilities & impact- Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals
- Maintaining, upgrading, or replacing software systems and providing hardware support
- Supporting and maintaining user account information including rights, security, and systems groups
- Maintaining progressive knowledge of ScriptPro systems
- Performing other duties as assigned
Requirements
What you’ll need- Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
- Proficient in written and verbal French communication
- Basic Windows OS Knowledge (XP/7/10/11)
- Requires working knowledge of desktop and peripheral troubleshooting
- Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
- Problem solving and analytical skills
- Positive attitude, drive and tenacity
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to multitask with varying priorities and attention to detail
- All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area
Benefits
Comp & perks- Paid Time Off (PTO)
- Parental Leave
- nine (9) paid holidays
- paid volunteer hours
- Employee Assistance Program