Technical Support Analyst – Bilingual, French

ScriptPro

Bilingual Technical Support Analyst providing remote support to customers at ScriptPro. Troubleshooting software and hardware issues and maintaining user account information in a dynamic environment.

Posted 6/11/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals
Maintaining, upgrading, or replacing software systems and providing hardware support
Supporting and maintaining user account information including rights, security, and systems groups
Maintaining progressive knowledge of ScriptPro systems
Performing other duties as assigned

Requirements

What you’ll need

Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Proficient in written and verbal French communication
Basic Windows OS Knowledge (XP/7/10/11)
Requires working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail
All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

Benefits

Comp & perks

Paid Time Off (PTO)
Parental Leave
nine (9) paid holidays
paid volunteer hours
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware maintenancedesktop troubleshootingWindows OSScriptPro systemsuser account managementanalytical skillsproblem solving

Soft Skills

written communicationverbal communicationcustomer servicemultitaskingattention to detailpositive attitudedrivetenacity

Certifications

Associate’s degreeBachelor’s degree