Infrastructure Services Support Engineer

ScriptPro

Infrastructure Services Support Engineer managing cloud and virtual solutions at ScriptPro. Leading implementation and deployment while supporting technical customer needs remotely.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudVMware

About the role

Key responsibilities & impact

Support Virtual Machines (VM’s) in vSphere and AOS environments
Configure and support Azure App Services, Azure Relays, and App Service Plans
Manage Azure resource groups/resources as recommended by Engineering
Manage Azure permissions and Azure SSL certificate renewals
Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
Monitor Azure email alerts and take appropriate action as needed
Serve as a subject matter expert for virtual machines and cloud infrastructure
Analyze and resolve support incidents and recommend changes to existing configuration processes
Participate in or lead customer disaster recovery and business continuity testing
Collaborate with customers to troubleshoot and understand issues that are assigned
Work independently while establishing procedures and guidelines to perform job functions
Participate in on-call support phone rotation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Information Technology or a related field
3+ years of server and network administration
Experience with cloud infrastructure, including administration and configuration in Azure or AWS
Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
Experience with Nutanix AHV and AOS environments
Experience creating and deploying OVF/OVA templates with customization
Experience supporting VMs in a vSphere environment
Server administration experience across Azure, VMware, AOS, and Windows Server environments
Experience with remote support tools such as Bomgar or Windows Remote Desktop
Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
General knowledge of industry best practices and technologies
Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels
Excellent verbal and written communication skills
Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment

Benefits

Comp & perks

Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability
24/7 on campus Gym
Vitality Wellness Program that helps lower your premium costs
Paid Time Off (PTO)
Parental Leave
nine (9) paid holidays
paid volunteer hours
Employee Assistance Program
company-sponsored events and team-building activities
401(k) Retirement Plan with company match
financial investment services
employee discounts on products and services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AzurevSphereAOSVM administrationcloud infrastructurevirtual networkingNutanix AHVOVF/OVA templatesserver administrationremote support tools

Soft Skills

analytical skillscritical thinkingorganizational skillstime managementinterpersonal skillscommunication skillsadaptabilitymotivationcollaborationproblem-solving