Own the technical layer of enterprise deals, partnering closely with Account Executives from discovery through close.
Execute Scribe Optimize POCs, ensuring prospects see immediate value.
Build and communicate ROI narratives grounded in real workflow data.
Serve as a bridge between GTM and Product, acting as the primary voice of the customer for Optimize.
Develop repeatable playbooks for pre-sales technical motions, POC execution, and post-sale onboarding.
Address technical and security questions during enterprise deal cycles.
Maintain deep technical knowledge across Scribe’s Workflow AI capabilities.

Requirements

5+ years in a Solutions Engineering, Solutions Architecture, Technical Account Management, or similar pre/post-sales technical role at a high growth SaaS company.
Strong AI fluency — you understand how large language models work, can speak credibly about LLM architecture, prompt design, model behavior, and AI output quality.
Comfortable working directly with AI/ML Engineering teams — translating customer requirements into technical context, participating in solutioning conversations.
Can understand and articulate Scribe's Workflow AI technical framework — including how workflow data is captured, processed, and surfaced as insights.
Understanding of enterprise workflows and operational processes with experience using tools like Salesforce, ServiceNow, and SAP.
Ability to build trust quickly with executive stakeholders and end users alike.
A builder at heart — energized by ambiguity and excited to define this function.

Benefits

Incredible teammates: Work alongside some of the nicest and smartest people you'll ever meet.
Ownership mindset: We're all owners here, literally. Employees receive equity in Scribe, sharing in the company's long-term success.
Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.
Time to recharge: Flexible paid time off, plus company holidays to rest and reset.
Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.
Support for growing families: Paid parental leave to help you care for and bond with your growing family.
Lunch, on us: SF-based employees receive daily catered lunches at our office.
Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler.
Level up your home office: Remote? Hybrid? Wherever you work, we'll support your setup with a home office stipend.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Solutions EngineeringSolutions ArchitectureTechnical Account ManagementAI fluencyLarge Language ModelsLLM architecturePrompt designModel behaviorAI output qualityWorkflow AI

Soft Skills

Building trustCommunicationCollaborationProblem-solvingAdaptabilityCustomer advocacyStakeholder managementAmbiguity managementRelationship buildingTechnical translation