SCOPE Eyecare & Healthcare

Practice Growth Manager

SCOPE Eyecare & Healthcare

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $115,000 per year

About the role

  • Owns field execution and closing responsibility for Scope ecosystem and technology solutions, including OPTASE MX2, OPTASE Connect, and future ecosystem products.
  • Leads in-person and virtual sales conversations, demonstrations, and closing activities for OPTASE MX2 placements.
  • Owns closing responsibility for OPTASE Connect opportunities with non-Direct ECPs, including inbound leads and non-traditional accounts.
  • Partners with RAMs on joint field calls when in-market collaboration improves close probability, accelerates execution, or strengthens customer experience.
  • Represents Scope professionally in customer offices, at meetings, and at industry events in alignment with company values and behaviors.
  • Owns onboarding, training, and implementation of OPTASE MX2 and OPTASE Connect customers.
  • Delivers in-person, on-site training as the primary execution method, with remote training used selectively based on geography, timing, or follow-up needs.
  • Trains clinical, administrative, and operational staff to ensure successful workflow integration and sustained adoption.
  • Conducts structured 1-week, 30-day, and 60-day follow-ups, including in-market visits when required to stabilize or improve performance.
  • Monitors account performance and leads corrective action for underperforming or declining ecosystem accounts.
  • Owns retail execution for assigned non-Direct provider offices where product education, sampling, and recommendation are driven through the clinical practice and patients ultimately purchase through brick-and-mortar or online channels.
  • Maintains active sample and coupon cadence, including restocking, resupply coordination, and utilization monitoring.
  • Establishes and maintains a primary retail contact within each assigned provider office.
  • Supports key retail customers remotely and, when applicable, through targeted in-market visits to stabilize, protect, or accelerate utilization.
  • Monitors retail performance trends (accelerators and decliners) and drives corrective action when engagement declines.
  • Maintains alignment with RAMs by incorporating territory insight and field context; RAM input is additive and simultaneous, not a prerequisite or trigger for PGM ownership.
  • Plans and executes in-market activity across a large, multi-state territory to ensure effective coverage and prioritization.
  • Coordinates demo logistics, scheduling, and field deployment for assigned OPTASE MX2 demo units.
  • Maintains accurate documentation of field activity, customer interactions, training, and implementation progress.
  • Balances travel, in-office execution, training, sales activity, follow-up, and retail responsibilities within a defined capacity model.
  • Maintains deep working knowledge of Scope’s ecosystem products and relevant competitors.
  • Demonstrates a strong understanding of clinical workflows and practice operations through direct field exposure.
  • Monitors market dynamics and shares actionable insights with leadership and cross-functional partners.

Requirements

  • Business, Science, or Healthcare-related degree desirable
  • Professional qualifications and memberships desirable
  • Experience in medical device, healthcare, or technology sales required
  • Eye care, optometry, or ophthalmology experience strongly preferred
  • Proven ability to train, educate, and influence customers in live, in-person environments as well as virtual settings
  • Strong technical aptitude and comfort with software-based and device-enabled solutions
  • Excellent organizational, communication, and interpersonal skills
  • Ability to operate independently in a field-based role across large geographies
  • High level of professionalism and executive presence
  • Strong computer literacy, including CRM systems and MS Office (Word, PowerPoint, Outlook, Excel)
  • Willingness and ability to travel extensively (approximately 60%), including overnight travel and trade show participation
  • Proximity to a major airport required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical device saleshealthcare salestechnology salestrainingcustomer educationclinical workflow integrationperformance monitoringretail executionaccount managementsales closing
Soft Skills
organizational skillscommunication skillsinterpersonal skillsprofessionalismexecutive presenceindependent operationinfluencecollaborationcustomer experienceproblem-solving
Certifications
professional qualificationsmemberships