Scan.com

QA Engineer

• Own end-to-end testing for features across our multi-platform ecosystem, from initial test planning through production validation.
• Design, build, and maintain comprehensive test scripts, test cases, and test suites that cover functional, regression, and edge-case scenarios.
• Establish and evolve testing processes, standards, and best practices that scale with our growing engineering team.
• Serve as a quality advocate across product, engineering, and operations teams—representing testing needs in sprint planning and architectural discussions.
• Conduct exploratory testing to uncover issues automated tests might miss, with a particular focus on user workflows and compliance requirements.
• Validate HIPAA compliance and security controls for features handling Protected Health Information (PHI).
• Collaborate with developers during code reviews and pre-deployment checks to catch issues early.
• Document testing processes, test results, and quality metrics to maintain transparency and continuous improvement.

Manager

• Provides strategic leadership and high-level accountability for organizational reduction initiatives.
• owns the end-to-end performance of the reductions department, including productivity reviews and high-level metric ownership.
• Coaches and develops a multi-tiered team (Levels 1, 2, and 3), ensuring a clear path for internal progression and excellence.
• Manages headcount alignment and organizational design to ensure the team is staffed to meet growth demands.
• Serves as the primary leadership escalation point for BPO partners, ensuring global alignment with standards.
• Partners with Product teams to influence roadmap decisions, Envoy delivery, and technical innovations that automate or simplify the reduction process.
• Designs and delivers continued education programs to keep the team ahead of industry changes and compliance requirements.

QA Engineer

Reductions Manager