Operations

• Support a hybrid macOS/Windows environment, including ticketing, troubleshooting, and be a part of the on-call rotation
• Work closely with cross-functional teams (Legal, Finance, Advisor Onboarding Team, People Ops, etc.) to ensure seamless employee and advisor experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
• Support the IT provisioning and de-provisioning process for employees, including account creation, platform setup, endpoint allocation, and access management.
• Maintain and support office networking, AV systems, and physical security infrastructure (badge readers and cameras).
• Develop, document, and improve scalable IT processes, policies, and user-facing resources.
• Support SaaS vendor relationships, coordinate with external vendors for IT equipment procurement, service agreements, and renewals.
• Take ownership of small and large projects, and act as an escalation point for technical issues prior to escalating to leadership or other teams

Senior IT Operations Specialist

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations