Operations Associate
Marsh McLennan
Senior IT Operations Specialist
Savvy Wealth
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $140,000 per year
Job Level
Senior
Tech Stack
MacOS
About the role
- Support a hybrid macOS/Windows environment, including ticketing, troubleshooting, and be a part of the on-call rotation
- Work closely with cross-functional teams (Legal, Finance, Advisor Onboarding Team, People Ops, etc.) to ensure seamless employee and advisor experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
- Support the IT provisioning and de-provisioning process for employees, including account creation, platform setup, endpoint allocation, and access management.
- Maintain and support office networking, AV systems, and physical security infrastructure (badge readers and cameras).
- Develop, document, and improve scalable IT processes, policies, and user-facing resources.
- Support SaaS vendor relationships, coordinate with external vendors for IT equipment procurement, service agreements, and renewals.
- Take ownership of small and large projects, and act as an escalation point for technical issues prior to escalating to leadership or other teams
Requirements
- 3+ years of hands-on IT support experience with user onboarding/offboarding and device management
- Strong knowledge with Google Workspace administration and MDM solutions
- Exceptional customer service skills with ability to support both internal teams and external advisors
- Proven track record of building and documenting IT processes and procedures
- Understanding of security best practices, access controls, and compliance requirements
- Excellent communication skills and ability to work independently in a fast-paced environment
- Strong writing skills – Savvy is a written culture
- Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management
Benefits
- Competitive salary and equity package
- Unlimited PTO + paid company holidays
- Access to best in class medical, dental, and vision plans
- Company 401(k), Commuter, and HSA/FSA plans
- NYC office in the heart of Manhattan
- Lunch, dinner, and snacks provided in the office
- Parental leave coverage (8 weeks) and support (Tilt)
- Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
- Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportuser onboardingdevice managementGoogle Workspace administrationMDM solutionsIT processes documentationsecurity best practicesaccess controlsSaaS managementhelp desk support
Soft skills
customer servicecommunicationindependent workwriting skillsproblem-solvingcollaborationproject ownershiparticulation of issuesstakeholder engagementfast-paced adaptability
