Verify/obtain eligibility and/or authorization utilizing payer web sites, client eligibility systems or via phone with the insurance carrier/providers
Update patient demographics/insurance information in appropriate systems –
Research/ Status unpaid or denied claims
Monitor claims for missing information, authorization, and control numbers (ICN//DCN)
Research EOBs for payments or adjustments to resolve claim
Contacts payers via phone and/or written correspondence to secure payment of claims; reconsideration and appeal submission.
Adhere to state and federal claim and appeal guidelines.
Access client systems for payment, patient, claim and data info
Follow guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems
Secure needed medical documentation required or requested by third party insurance carriers
Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure
Understand, follow, and maintain productivity and performance based role expectations
Perform other related duties as required
Requirements
3-5 years of medical collections, denials and appeals experience
Experience with all but not limited to the following denials and appeals- DRG downgrades, level of care, coding, medical necessity, experimental, bundling, noncovered, and no authorization.
Advanced knowledge of ICD-10, CPT, HCPCS and NCCI
Advanced knowledge of third-party billing guidelines
Advanced knowledge of billing claim forms (UB04/1500)
Advanced knowledge of payor contracts- commercial and government
Advanced working knowledge of Microsoft Word and Excel
Advanced knowledge of health information systems (i.e. EMR, Claim Scrubbers, Patient Accounting Systems, etc.)