Satispay

Financial Crime

• Ensure appropriate client documentation is captured and provide timely onboarding for new consumers. Review identity documents, using country-specific knowledge to confirm authenticity and service eligibility.
• Manage a daily case queue and ensure consistent throughput while maintaining high quality standards.
• Verify identities, identify potential red flags, and escalate high risk cases to the FinCrime team.
• Provide assistance primarily via email during the verification and activation process to ensure a smooth and efficient experience.
• Support refresh activities, re-verifying customer information, and reassessing risk when triggers occur.
• Triage potential matches (PEP/sanctions/adverse media), reduce false positives through analysis, and ensure timely resolution within SLAs.
• Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.

KYC Analyst

Manager

• Design and execute data-driven collection strategies
• Develop AI-powered collection approaches
• Personalize customer engagement & tone of voice
• Optimize performance and ROI
• Guarantee service levels and compliance
• Manage stakeholders and ecosystem

Collection Manager – Consumer Credit

Insurance

• Serving as the primary expert on insurance regulations and Italian distribution frameworks, ensuring the legal and regulatory health of the business line.
• Acting as the lead negotiator and point of contact for brokers and insurance companies, managing carrier relationships while we operate as the distributor.
• Driving the "Growth and Sales" strategy for the insurance line, taking full responsibility for how products are distributed and sold in the market.
• Managing the entire lifecycle of the vertical, aligning regulatory requirements, partner capabilities, and customer needs.
• Partnering with the Product Team to identify and craft differentiating products that add value to Consumers, Merchants, and Employers within the Satispay network.
• Leading and mentoring high-performing teams, collaborating closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership.

Head of Insurance Products

• Design and establish a new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while minimizing financial exposure.
• Lead dispute and chargeback handling: Design and implement the full lifecycle: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels.
• Perform deep-dive analysis to spot root causes, emerging patterns, and process gaps. Translate insights into prevention and recovery actions.
• Standardize workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time.
• Stay current with applicable regulations and industry best practices related to chargebacks and consumer protection.
• Partner with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream and elevate customer experience.
• Create playbooks, guidelines, and training to upskill internal teams on dispute handling and prevention.
• Use and refine internal tools and reporting to monitor performance, quality, and risk metrics.

Chargeback Manager

Analyst

• Performing daily review and accurate disposition of transaction monitoring alerts (Fraud & AML/CTF) across Consumer and Merchant profiles.
• Conducting periodic reviews and maintenance of KYC/KYB documentation for high-risk customers.
• Preparing initial case documentation and narratives for alerts that require deep-dive investigations.
• Owning a specific 'Focal Area' to drive value-creation and provide timely feedback to Quality and Product teams.
• Working with KYC/KYB and Customer Care teams to manage necessary customer outreach via ZenDesk or FreshDesk.
• Actively hunting for emerging Fraud/AML typologies and ensuring all actions are documented with the highest standard of audit readiness.

KYC Analyst

Collection Manager – Consumer Credit

Head of Insurance Products

Chargeback Manager

Fincrime Analyst