Sartorius

Account Manager

• Manage and grow sales to existing customers across Central and Western United States with a target of over $6 million annually
• Develop new business opportunities to expand current account base
• Responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to organizational strategy
• Actively use SFDC to manage sales activities and customer interactions; analyze SFDC data for trends and insights
• Drive newly launched products and services into marketplace and follow up on sales activity implementation
• Assess customer needs, generate leads, respond to inquiries, suggest products and services, and develop account plans
• Work closely with cross-functional teams, coordinate marketing activities, and build long-term customer relationships

Account Manager, OEM/PL

• Promote the organization's products and services within an assigned geographic area, product range or accounts to achieve sales and revenue targets
• Actively use Sales Force to manage leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
• Analyze Sales Force data for assigned customers to identify trends, generate customer insights and track sales performance
• Actively drive newly launched innovative products and services into the marketplace as directed by the business
• Respond to customer inquiries and suggest products and services as appropriate
• Develop and implement account plans and request and coordinate resources in line with the account plans
• Work with cross functional teams as required to meet customer needs
• Raise awareness of marketing activities in assigned territory as required
• Triage inbound leads from multiple inputs, especially post tradeshows and marketing events

Sales Account Manager - Remote

Customer Support

• In the Customer Service Specialist II role, you will provide the sales team with administrative support, enhance the efficiency of the sales process between the organization and its customers, and interact with internal and external customers.
• The holder of this position supports the internal sales team by providing reports, processing orders, and communicating with customers and internal departments to ensure the correct processing of client orders and on-time delivery.
• This is a Hybrid role in Ann Arbor, MI.
• What you will accomplish together with us:
• Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements, and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with the finance department
• Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update the key products' end user list
• Manage requests for technical documentation and quotations for customers
• Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g., customer complaints on loss/delays

Account Manager, OEM/PL

Sales Account Manager - Remote

Customer Service Professional II