Customer Solutions Engineer, Zero Trust
Cloudflare
DNSFirewallsJavaScriptPythonTCP/IP
Corporate Security Specialist
Saronic Technologies
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSFirewallsServiceNow
About the role
- Operate the security helpdesk, triaging incoming requests and ensuring timely resolution or escalation
- Provide first line support for routine security and IT inquiries (VPN access, MFA, connectivity)
- Deliver training to staff on security procedures and tools
- Provision and manage corporate devices; enforce hygiene and patch compliance
- Maintain a security and compliance ready asset inventory to support audits
- Supply inventory and usage data to SPE and GRC teams for capacity planning
- Configure and manage burner devices and secure travel kits for international travel
- Process DNS requests, SSL renewals, and infrastructure modifications
- Execute host-level actions: malware scans, isolation, and emergency patches
- Collaborate with Insider Threat and SOC teams to collect logs, flag anomalies, and support investigations
- Provide out-of-country support for international travel and operations
Requirements
- Bachelor’s degree in Security Management, IT, or related field (or equivalent experience)
- 3+ years in security operations, helpdesk support, or related roles
- Experience with ServiceNow/Jira, asset management systems, DNS/VPN/firewalls
- Strong communication skills; able to explain technical concepts to non technical audiences
- U.S. Citizenship and eligibility for DoD security clearance
- This role requires access to export-controlled information or items that require “U.S. Person” status (U.S. citizens, legal permanent residents, certain asylees/refugees as defined in 8 U.S.C. 1324b(a)(3))
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 99% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
security operationshelpdesk supportmalware scanspatch complianceasset managementDNSVPNfirewallsSSL renewalsinfrastructure modifications
Soft skills
strong communication skillstraining deliverycollaborationproblem-solvingtechnical explanation
Certifications
Bachelor’s degree in Security ManagementDoD security clearance eligibility
