Help Desk Technician – Tier 1
Thinc Forward
DNSTCP/IPVoIP
Network/Computer Systems Administrator
Centuria
full-time
Posted on:
Location Type: Office
Location: Hanscom Air Force Base • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSVoIP
About the role
- Work with a team of network engineers managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services
- Design, install, configure and troubleshoot network infrastructure w/ minimal supervision, work with short timelines using latest networking technologies and provide excellent customer support for all network related services.
- Work on daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture.
- Update and maintain network topology maps, classified and unclassified.
- Provide engineering support for classified and unclassified networks.
- Assists in securing network systems to meet applicable DoD, AF and DISA compliance.
- Participate in system maintenance/optimization/performance activities of the enterprise infrastructure.
- Interface with vendors for warranty claims, hardware/software upgrades and other technology updates
- Diagnose data troubles, open & route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support and ensure proper and timely resolutions.
- Execute detailed record keeping for adherence to locally established and required military processes and procedures ensuring compliance with applicable directives and guidelines.
- Research technical issues and develop solutions with strong attention to detail.
- Support emergency operations on as needed basis 24/7 and respond to operational needs; weekend work may be required.
Requirements
- Secret clearance required.
- Bachelor’s Degree in IT or equivalent plus 3+ years’ experience in a Network role. Additional 4 years’ experience may substitute for the degree.
- CompTIA Security + is required; CCNA certification an added plus.
- Hands-on experience in design/configuration/installation of Cisco/Juniper product line of routers/switches, a must.
- Strong network debugging and network troubleshooting skills required.
- Working knowledge of DHCP, NMS – SolarWinds Orion NPM/NCM, Cisco ISE, Wireshark etc. needed.
- Flexibility with hours – required.
- Strong working knowledge and excellent troubleshooting skills of Layer 3 & Layer 2 protocols in a VoIP environment is a must.
- Working knowledge of IP address Management/DHCP/Syslog/DNS is required.
- Knowledge of W2K12/W2K16/IIS is an added plus.
- Good understanding of cabling (Fiber/CAT5E/CAT6 etc.).
- Knowledge of UPS is required.
- Proficient with network hardware and related software.
- Create and maintain operational procedures, topology maps using Visio.
- Strong customer service skills
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network infrastructure managementnetwork designnetwork configurationnetwork troubleshootingCisco routersJuniper switchesDHCPLayer 3 protocolsLayer 2 protocolsVoIP
Soft skills
customer supportattention to detailflexibilityproblem-solvingteam collaborationcommunicationrecord keepingoperational supporttime managementadaptability
Certifications
Secret clearanceBachelor’s Degree in ITCompTIA Security +CCNA certification
