Data Center Operations Engineer
Lambda
CloudDNSLinuxNFSTCP/IP
IT Specialist
Saronic Technologies
full-time
Posted on:
Location Type: Office
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDNSFirewallsMacOSTCP/IP
About the role
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
- Work with globally distributed teams in a remote setting spanning multiple time zones
- Assist with network configurations, including routers, switches, firewalls, and VPNs
- Perform routine system maintenance, including software updates, security patches, and backups
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
- Provide daily IT support for local and remote teams, including onboarding and offboarding
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
- Ensure adherence to security best practices, including data protection and access control
- Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Requirements
- Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in a technical support or similar IT role
- Proficiency in troubleshooting hardware, software, and networking issues
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
- Familiarity with ticketing systems and helpdesk management tools
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
- Ability to work independently and as part of a team
- Experience supporting globally distributed teams across multiple time zones
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 99% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork configurationssystem maintenanceActive DirectoryOffice 365cloud servicesnetworking fundamentalsWindows operating systemmacOS operating systemticketing systems
Soft skills
communication skillscustomer service skillsmentoringcollaborationindependenceteamwork
Certifications
CompTIA A+Network+Microsoft certifications
