IT Specialist

Common Thread Collective

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States • California

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💰 $85,000 per year

JuniorMid-Level

DNSMacOS

About the role

Manage core IT services including Google Workspace (email, file sharing, data storage)
Full ownership of Mac device management via Kandji and Apple Business Manager
Monitor security tools (Ironscales, Syscloud, Dmarcian, Drata) and data protection
Monitor systems, troubleshoot issues, and escalate as needed
Support Operations by testing new releases, documenting changes, and training staff
Assess tech stack and recommend improvements, automation, and streamlined workflows
Collaborate with SaaS vendors and cross-departmental staff to ensure consistent system use
Maintain hardware inventory (specs, upgrades, recycling, replacements)
Enforce Google Drive conventions, permissions, and sharing protocols
Assist in creating automated flows or streamlined solutions for recurring issues
Support software transitions or upgrades with documentation and training

2–4 years of experience in IT support, systems administration, or related role
Hands-on experience with macOS and MDM tools (Kandji, Apple Business Manager)
Strong understanding of Google Workspace administration, licensing, and security
Familiarity with IT security practices including phishing simulations and DMARC compliance
Ability to troubleshoot a wide range of SaaS platforms (Slack, Asana, Zoom, HubSpot, Kajabi, Greenhouse, Stripe, etc.)
Excellent communication skills with both technical and non-technical users
Organized and proactive, able to manage multiple systems and projects at once
Experience troubleshooting hardware and software issues in a fast-paced environment
Familiarity with databases and/or data storage systems is a plus
Knowledge of DNS/domain management (GoDaddy, Cloudflare) preferred
Experience with automation tools (Zapier, Flowsana) a plus
Excellent problem-solving skills and curiosity to dig into technical challenges