IT Specialist
Common Thread Collective
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 per year
Job Level
JuniorMid-Level
Tech Stack
DNSMacOS
About the role
- Manage core IT services including Google Workspace (email, file sharing, data storage)
- Full ownership of Mac device management via Kandji and Apple Business Manager
- Monitor security tools (Ironscales, Syscloud, Dmarcian, Drata) and data protection
- Monitor systems, troubleshoot issues, and escalate as needed
- Support Operations by testing new releases, documenting changes, and training staff
- Assess tech stack and recommend improvements, automation, and streamlined workflows
- Collaborate with SaaS vendors and cross-departmental staff to ensure consistent system use
- Maintain hardware inventory (specs, upgrades, recycling, replacements)
- Enforce Google Drive conventions, permissions, and sharing protocols
- Assist in creating automated flows or streamlined solutions for recurring issues
- Support software transitions or upgrades with documentation and training
Requirements
- 2–4 years of experience in IT support, systems administration, or related role
- Hands-on experience with macOS and MDM tools (Kandji, Apple Business Manager)
- Strong understanding of Google Workspace administration, licensing, and security
- Familiarity with IT security practices including phishing simulations and DMARC compliance
- Ability to troubleshoot a wide range of SaaS platforms (Slack, Asana, Zoom, HubSpot, Kajabi, Greenhouse, Stripe, etc.)
- Excellent communication skills with both technical and non-technical users
- Organized and proactive, able to manage multiple systems and projects at once
- Experience troubleshooting hardware and software issues in a fast-paced environment
- Familiarity with databases and/or data storage systems is a plus
- Knowledge of DNS/domain management (GoDaddy, Cloudflare) preferred
- Experience with automation tools (Zapier, Flowsana) a plus
- Excellent problem-solving skills and curiosity to dig into technical challenges