Sanford Health

Executive Assistant

• Answering phone calls and responding to inquiries from patients/residents, outlying facilities or providers about healthcare programs and services or request of transferring patients into a facility.
• Depending on the department, may provide support to RN or physician staff or receiving and dispatching correspondence for designated unit.
• Assisting with administrative tasks, such as ordering supplies and scheduling.
• Collaborating to create and maintain a clean environment within healthcare facilities.
• Depending on department, direct patient contact will vary. Primary duties will vary by department.

Unit Secretary

Medical Billing and Coding

• Serve as a resource for providers in understanding covered indications and the supporting documentation.
• Supports both technical and professional services in provider clinic as well as Ambulatory Surgery Centers (ASC) and in addition hospital professional services.
• Maintains a thorough understanding of National Correct Coding Initiative (NCCI) edits and relative value units as appropriate for the role.
• Understands and supports the Medicare and Commercial Carrier workflows related to daily coding and denial review and appeals management, including the preparation of supporting documents and information to support the appeal process.
• Monitors and validates physician charge capture.
• Self-motivated with the ability to work independently, multi-task, problem solve and make informed and accurate recommendations to medical professionals based on current information.
• Participates in coding team meetings and serves as a subject matter expert.
• Reviews medical documentation from physicians and other healthcare providers; assigns modifiers, diagnostic and procedure codes for symptoms, diseases, injuries, surgeries and treatments according to official classification systems and standards.
• Uses relevant policies, procedures, and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Provide accurate and timely international classification of disease – tenth edition – clinical modification (ICD-10) - CM coding of diagnoses, Healthcare Common Procedure Coding System (HCPCS) and Current Procedural Terminology (CPT) coding, and in accordance with official coding standards, regulatory coding compliance guidelines and company procedures.
• Review and audit medical record documentation accurately to reflect healthcare coding and to substantiate appropriate service reimbursement.
• Conveying coding guidelines to physicians and other healthcare providers to improve the accuracy of medical record documentation.
• Computer skills, the ability to interpret, analyze and abstract data/documentation, have good problem-solving skills, be self-motivated and have good time management and organizational skills.

Coder, Provider Practice, Urgent Care

Copywriter

• This role is primarily dedicated to the Health Plan insurance service lines and is responsible for leading the copy strategy for a variety of health plan products and campaigns.
• Works closely with marketing leadership to lead the development and execution of high-level enterprise concepts and strategies.
• Influences and preserves the Sanford voice and brand.
• Uses business and brand insights, as well as analysis of a variety of complex health care business lines and services, to develop strategic solutions for traditional and digital channels.
• Drives enterprise-level creative strategy with deep expertise in conceptual development and cross-disciplinary communication.
• Leads high-impact campaigns across varied specialties and audiences, tailoring content to complex market needs while upholding brand integrity and advancing business goals.

Lead Copywriter

Systems Engineer

• Designing, implementing, and securing enterprise identity and access management infrastructure.
• Leading the deployment, configuration, and lifecycle management of Active Directory, Entra ID, PKI, and hybrid identity services.
• Overseeing governance processes such as access reviews, audits, and compliance reporting.
• Enforcing least privilege, securing sensitive systems, managing certificate lifecycles.
• Automating provisioning and access governance workflows.
• Partnering with Information Security leadership to align identity services with organizational policy.
• Mentoring and developing engineering team members.
• Monitoring operational KPIs to drive efficiency, resilience, and continuous improvement.

Lead Identity System Engineer

Therapist

• Supervises a therapy services department; develops and implements overall therapy policies, procedures, services and programs.
• Develops and implements overall post-acute, long-term care and home health rehabilitation policies and procedures and treatment protocols consistent with the health care facility's vision, mission and strategic plan.
• Supervises and expands health rehabilitation teams and programs to ensure efficient and effective operations in the rehabilitation services department.
• Participates in the measurement, assessment and improvement of rehabilitation services and programs to produce quality patient care with optimal patient outcomes.
• Provides input for the annual operating and capital expenditure budgets for the rehabilitation services department.
• Assists and encourages in the contribution of strategic planning, day-to-day operations and attainment of the strategic initiatives of the organization.
• Provides day-to-day work guidance for a team or work group often in a shift and/or in the completion of tactical processes.
• Uses a combination of knowledge and experience to provide technical direction.
• Performs staff work in their area of expertise along with providing formal leadership and provide patient care to meet department needs.
• Accountable for expense management and team financial/quality/service/ efficiency targets.
• Follows care plans established by therapist and delivers specialized therapy programs that help clients/patients recover and improve their mobility, relieve pain and increase strength.
• Educates clients/patients and their family members about treatment plans/schedules and self-exercises to be continued at home.
• Demonstrates and incorporates knowledge of current research into the daily treatment of clients/patients.

Supervisor, Therapy and Rehabilitation

Administration

• Responsible for the effective provisioning, installation/configuration, operation, and maintenance of Cloud based systems, physical and virtual on-premise servers, on-premise server hardware, and other related software and hardware infrastructure.
• Analyzes, troubleshoots, and resolves performance issues.
• Works with internal support teams, help desk and outside vendors to resolve tickets and implement new/upgraded systems.
• Researches, analyzes and makes recommendations for system improvements.
• The Server Administrator diagnoses, resolves, and documents system problems in a timely and accurate fashion.
• Develops and executes integration test plans and quality assurance measures, where applicable.
• Ensures that system hardware, operating systems, software systems, and associated standard operating procedures meet organizational requirements.
• Provides training and support where required.

Server Administrator – Windows Server

Analyst

• Actively participates in the overall safety program for Sanford by identifying potential risks within Health Services division facilities that impacts patient safety.
• Responsible for managing safety events related to patients, visitors, physicians, and employees within the patient safety evaluation system.
• Leads, facilitates, and advises key stakeholders, department leadership, vice presidents and chiefs of medicine and nursing during analysis, deliberation and action planning of safe events and day to day patient safety concerns.
• Manages the day-to-day operation of patient safety programs and provides guidance to providers, clinical and leadership staff.
• Develops and maintains systems with the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage patient safety events and other indicators of potential patient harm.
• Conducts cause analysis of harm events and those with potential to cause harm.
• Collaborates with peers in Quality, Infection Prevention and Control, Compliance, Accreditation, Legal and others to identify and facilitate improvement initiatives based upon findings of cause analyses.
• Compiles and analyzes patient safety data for dissemination to operations and leadership.
• Prepares summaries for tracking, trending and analysis of event data.

RN Patient Safety Analyst

Customer Support

• Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues.
• Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries.
• Respond to customer questions via inbound and outbound telephone calls and written correspondence.
• Partner with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research.
• Promote the usage of self-service to callers as appropriate.
• Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable.
• Ensure compliance with all corporate data administration rules and data security standards.

Customer Service Representative

Support Engineer

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• May assist in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application work flow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Must be comfortable managing change with excellent problem solving skills
• Requires time management and prioritization of tasks on a daily basis

Applications Support Technician

• Review medical documentation from physicians and other healthcare providers.
• Assign modifiers, diagnostic and procedure codes for symptoms, diseases, injuries, surgeries, and treatments.
• Ensure compliance with coding standards, regulations, and company procedures.
• Participate in coding team meetings and serve as a subject matter expert.
• Support both technical and professional services in provider clinics and Ambulatory Surgery Centers (ASC).

Coder, Provider Practice – CV Diagnostics

• Assists patients/residents/clients with therapy activities and exercises scheduled in a treatment plan under supervision of an occupational therapist.
• Provides, monitors, and records therapy services to patients/residents/clients.
• Selects, implements, and modifies therapeutic activities and interventions.
• Exchanges information and provides documentation to the occupational therapist about the patient’s responses during intervention.

Certified Occupational Therapy Assistant

• Responsible for leading and coordinating the day-to-day operations for identifying, evaluating, implementing, troubleshooting, and maintaining technical security controls.
• Oversee the building, configuring, and maintaining of cybersecurity systems to ensure operational environments stay compliant and secure.
• Lead the implementation of security controls using industry best practices across numerous technologies including SIEM, email filtering, web and content filtering, firewall, IPS/IDS systems, identity and access management, SSO/MFA, vulnerability management, and data protection.
• Oversee the maintenance of existing security systems including implementing new features, performing upgrades, and managing configurations/policies.
• Direct the monitoring and responding to security system health alerts.
• Provide security consulting services to other groups within Sanford Health.
• Mentor team members on tools, processes, and the organization.

Lead Information Security System Engineer

• Provides temporary administration and leadership support.
• Manages and applies resources to general administrative operations.
• Responsible for the management of cyclical projects.
• Requires frequent travel to multiple facilities.
• Works on complex administrative matters where analysis of issues, data and process require advanced specialist knowledge.
• Provides nursing administrative leadership and expertise.
• Develops and monitor appropriate indicators for quality and continuous improvement.
• Manages operations, including nursing, human resources, budget and finance, short- and long-range planning, legal and regulatory compliance.
• Interviews, hires, counsels, disciplines and, when needed, terminates employees.
• Provides professional, technical and clinical expertise.
• Implements the mission and vision, plan and standards of the enterprise.
• Responsible for the clinical nursing practice environment.
• Contributes to the strategic planning process, day-to-day operations and realization of enterprise goals.
• Oversees employees who must utilize appropriate age-related resident/patient care protocols relating to the physical and psychological needs of the residents.

Interim Administrator

Recruitment

• Directs full scope recruitment activity for Physician and Advanced Practice Providers across the Sanford Health Enterprise
• Develops and manages department expense and resource processes
• Directs and coordinates comprehensive strategic planning of recruitment activities
• Manages direct responsibility for recruitment assignments
• Keeps leadership informed of industry trends
• Implements efficient recruitment strategies
• Directs Residency/Fellowship Liaison in education program activities
• Develops new and evaluates existing marketing and sourcing activities

Manager, Physician Recruitment

Network Engineer

• Applies advanced knowledge and experience to research, recommend, design and architect complex multi-vendor data network solutions for the organization.
• Performs advanced configuration and implementation of core network infrastructure systems that affect the entire organization.
• Develops and implements advanced network monitoring, management and troubleshooting systems and tools.
• Performs rapid troubleshooting and resolution of system wide issues.
• Leverages advanced skills to assist and mentor other team members and in support of departmental goals.
• Must have good communication skills both written and verbal.
• Experience interfacing with Executive Leadership required.
• Provides guidance and mentorship to all engineers.
• Directs day-to-day work prioritization, and provides input on team development and direction.