Patient Outreach Specialist

Sanford Health

Patient Outreach Specialist at Sanford Health coordinating patient care in integrated primary care. Ensuring optimal health and wellness through effective outreach and support for patients' needs.

Posted 6/26/2026full-timeRemote • North Dakota, South Dakota • 🇺🇸 United StatesJunior💰 $18 - $23 per hourWebsite

About the role

Key responsibilities & impact

Greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies.
Supports a clinic by managing and coordinating care for their panel of patients.
Monitor attribution, identify gaps in care, coordinate preventative services, and make outreach to patients or health care providers to ensure coordination of care.
Ensure patient’s needs are being met by connecting to appropriate and available services, care team members, and resources to promote optimal health and wellbeing.
Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing.
Provides oversight to provider's patient panels by monitoring patient attribution contributing to integrity of the EMR, coordinating wellness screenings for specific specialties, supporting office visit, procedure, and scheduling screenings as appropriate, and managing the appropriate chronic disease registries, provider score cards, and result reconciliation.
Promotes quality initiatives and improved patient outcomes.
Participates in care for age related patients in all phases of preventative care and health maintenance.
Functions within the administration pre-defined scope of practice guidelines.
Track and report quality measures and validate accuracy and integrity of patient records.
Participates in the care of patients by collecting subjective and objective data from the patient or caregiver to identify potential barriers to care (SDoH) and refers to care management roles as appropriate.
Communicates collected data and obtains appropriate orders to support the health care team and follows through on the patient's plan of care under the direction of the care team.
Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR).

Requirements

What you’ll need

Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.
A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred.
Training in Motivational Interviewing and/or Mental Health First Aid preferred.
Background as a Certified Medical Assistant (CMA) is Required.

Benefits

Comp & perks

Remote Role
Competitive salary based off of experience
Employee Wellness Program
Family like Team Culture
Career advancement opportunities
Comprehensive benefits package
Supportive work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient carepreventative serviceschronic disease managementdata collectionquality measures trackingEMR integritywellness screeningscare coordinationMotivational InterviewingMental Health First Aid

Soft Skills

communicationteam collaborationproblem-solvingorganizational skillspatient advocacyoutreachcustomer serviceattention to detailinterpersonal skillsleadership

Certifications

Certified Medical Assistant (CMA)