Sanford Health

Customer Service Representative

Sanford Health

full-time

Posted on:

Location Type: Office

Location: Sioux Falls • North Dakota • South Dakota • United States

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Salary

💰 $16 - $26 per hour

Job Level

Junior

About the role

  • Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues.
  • Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries.
  • Respond to customer questions via inbound and outbound telephone calls and written correspondence.
  • Partner with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research.
  • Promote the usage of self-service to callers as appropriate.
  • Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable.
  • Ensure compliance with all corporate data administration rules and data security standards.

Requirements

  • High school diploma or equivalent preferred; bachelor's degree is preferred.
  • Minimum of one year experience in providing customer service.
  • General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange).
  • General organizational and proficient problem solving skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingdata administrationdata security
Soft Skills
organizational skillscommunication skillscollaboration
Certifications
high school diplomabachelor's degree