Sandvik

Customer Support

• Lead and develop high-performing Customer Service teams
• Define and implement service strategies, standards, and best practices
• Drive customer satisfaction, service quality, and operational excellence
• Monitor and improve key performance metrics and service processes
• Manage complex customer escalations and support cross-functional problem-solving
• Partner with Sales, Marketing & Communications, Supply Chain, Finance, Operations, and IT to improve the end-to-end customer experience
• Drive continuous improvement and service transformation initiatives
• Optimize the use of CRM and SAP systems to improve customer service processes, reporting, customer insights, and operational efficiency
• Identify opportunities for process simplification, automation, and digitalization leveraging CRM and SAP capabilities
• Act on behalf of the Customer Service function in assigned projects, governance forums, and leadership discussions

Head of Customer Service

Business Intelligence Developer

• Develop, optimize, and maintain Power BI data products, including reports, semantic models and related infrastructure.
• Design, develop, and deploy Power BI reports and dashboards with strong visual design and usability standards.
• Design, develop, support and deliver solutions in Microsoft Power Apps and Power Automate.
• Implement best practices for CI/CD, deployment automation, and version control using Azure DevOps.
• Apply data engineering expertise to investigate, validate, and refine data models and underlying datasets.
• Collaborate with business stakeholders to gather requirements, understand KPIs, and translate business needs into scalable technical solutions.
• Stay ahead of industry trends by exploring new Power BI features, Microsoft Fabric capabilities, and AI-driven enhancements, recommending improvements to existing solutions.
• Contribute to metadata management and governance for consistent and trusted reporting.
• Periodically support colleagues with ad-hoc analyses.
• Document development processes and provide training and support to end-users as needed.

Senior Business Intelligence Developer

Operator

• Account for all materials and supplies in the facilities; audit goods received into warehouse.
• Oversee receipt, storage and shipment of materials, and related reporting in accordance with established procedures.
• Prepare and coordinate schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space.
• Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment.
• Process sales orders and invoices.
• Update and maintain the warehouse location system.
• Participate in customer on-call services as required.
• Perform other duties as assigned.
• Comply with safety policies and applicable government, customer or industry regulations or requirements.
• Responsible for identifying and reporting any unsafe work habits, workplace incidents and / or near misses.
• Perform risk assessments (“Take Five”) prior to each task.
• Maintain orderly work area and ensure housekeeping requirements are met.
• Attend Environmental, Health and Safety related trainings.
• Wear the required personal protective equipment (PPE) assigned for each task.

Warehouse Operator

Manager

• Lead the regional Innovation Hub strategy, translating global direction into a scalable operating model that drives end-to-end, solution-based engagement.
• Coordinate Innovation Hub and project engineering activities, establishing effective delivery models and laying the foundation for future team and capability growth.
• Identify and develop new business opportunities, strengthen presence in key growth segments, and deliver measurable impact across revenue, pipeline, and customer adoption.
• Build strong internal and external partnerships—including customers and technology partners—and drive alignment across Sales, Business Development, Engineering, and Offer & Innovation.
• Optimize resource utilization across regional and global teams while driving consistency, efficiency, and continuous improvement in delivery.
• Operate effectively in a matrixed environment, aligning diverse stakeholders and driving cross-functional execution without relying solely on direct authority.

Regional Innovation Hub Manager

Business Operations

• Drive the development of end-to-end Plan to Fulfill process by defining requirements
• Gather, document, and align requirements with stakeholders and sponsors
• Identify and evaluate solution options based on requirements, cost, and compliance
• Lead stakeholder collaboration to ensure shared understanding and alignment
• Document solution proposals, including risks, benefits, and business impact
• Support implementation by handing over analysis and staying involved during execution

Business Process Developer

Operations

• Own and maintain the global P2F process framework, including standards, policies, and controls
• Define process boundaries and handovers with adjacent processes such as Source to Pay, Order to Cash and Record to Report
• Set and track KPIs, such as service level, OTIF plan adherence, inventory and lead time, ensuring transparency and driving corrective actions across regions
• Lead continuous improvement initiatives, including digitalization, automation, advanced planning and ERP-driven transformation
• Define business requirements for systems and ensure strong data quality, owning master data requirements and enabling process-driven system design
• Ensure all operations processes and systems are structured and maintained to always be compliance-ready, including regulatory governance, audit readiness and trade compliance requirements
• Collaborate with key stakeholders across operations, supply chain, sales, finance, and IT to ensure adoption and actively contribute to global process governance forums

Global Process Owner – Plan-to-Fulfill, Operations

• Define and drive the global CNC post processors strategy for development, validation, and support
• Ensure technical execution with defined standards, architecture, and quality expectations
• Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks
• Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments
• Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement
• Identify and evaluate emerging technologies to determine their strategic fit, scalability, and readiness for integration within the global product portfolio
• Guide teams on complex CNC platforms
• Act as escalation point for technically complex or high‑impact issues
• Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs
• Lead, motivate, and develop global technical teams, fostering a high-performance culture
• Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential
• Foster motivation, collaboration and develop team across regions, cultures, and time zones
• Support continuous improvement of workflows, documentation, and development practices
• Promote consistency, efficiency, and reliability across global teams
• Balance priorities to ensure to reach required technical quality and delivery commitments

Global Post Development Manager

Sales Engineer

• Pursue sales leads and conduct regular customer visits.
• Respond to complex customer inquiries and provide tooling recommendations.
• Maintain CRM system (contacts, opportunities, customer data).
• Achieve sales goals and deliver on regional marketing initiatives.
• Ensure compliance with safety procedures and site-specific protocols.
• Travel within the territory, with occasional international trips.
• Maintain and operate a company vehicle.

Account Manager

• Build and maintain strong customer relationships
• Promote and sell the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools (MS Dynamics and Power BI)

Account Executive

• Develop sales opportunities for all Sandvik Mining product lines, with a focus on aftermarket products and support.
• Perform gap analysis on existing fleet to identify sales opportunities, maintain fleet and conduct quarterly audits.
• Participate as a key member in an account or sales team.
• Assess customers’ total potential with Sandvik Mining products by performing opportunity analysis by customer and site.
• Liaise with the customer on aftermarket issues to ensure all issues are resolved in a timely manner.
• Responsible to achieve agreed targets.
• Customer development, focusing on productivity and reliability in combination with company values.
• Stay current with industry developments, competitive offerings and issues affecting sales and customers.
• Other duties as assigned.

Parts and Service Sales Representative

• Build and maintain strong customer relationships
• Deliver the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements

• Gestion des ventes
• Définir une stratégie de développement adaptée au portefeuille clients assigné.
• Soutenir la direction des ventes dans l’élaboration de prévisions, de budgets et d’objectifs précis.
• Développer des relations clients solides afin d’assurer leur engagement.
• Fournir l’ensemble de l’offre Coromant en coordonnant l’appui des spécialistes, des équipes de vente technique ou de partenaires externes selon les besoins.
• Fournir au client le CVF afin de mettre en valeur notre proposition de valeur auprès des clients du portefeuille assigné.
• Examiner régulièrement les résultats et développer de manière proactive des actions correctives pour atteindre les objectifs du plan local d’affaires (LBP).
• Maintenir les parts de marché existantes et identifier de nouvelles opportunités dans le portefeuille clients.
• Fournir des informations de marché précises et en temps opportun concernant les clients et les concurrents.

Gestionnaire de comptes

Full-stack Engineer

• Define the detailed software architecture for the Newtrax MDP product.
• Write SMART software requirements for the Newtrax MDP product, supported by technical documentation.
• As part of an agile team, contribute to the success and agility of the team.
• Oversee the development of the core functional logic and operations of the Newtrax MDP product in accordance with the architecture and industry best practices.
• Implement the defined technology strategies (architecture, design and interfacing) to effectively meet business needs.
• Participate in technological monitoring and promote standardization and automation to improve operational efficiency.
• Implement security and data protection best practices.
• Participate in feature development and write high-level quality code.
• Troubleshoot infrastructure and application code level problems.
• Optimize the platform for maximum performance and scalability.
• Support in new product introduction and in investigation of complex problems.
• Ensuring the day-to-day proper functioning of various activities and identify priorities to achieve the quality standards of the activities or delivered services.
• When needed, act and achieve expected results. (Note: at this level, the incumbent is also expected to act as a coach for certain colleagues).

Head of Customer Service

Senior Business Intelligence Developer

Warehouse Operator

Regional Innovation Hub Manager

Business Process Developer

Global Process Owner – Plan-to-Fulfill, Operations

Global Post Development Manager

Sales Engineer

Account Manager

Parts and Service Sales Representative

Sales Engineer

Gestionnaire de comptes

Server Software Architect