Sandvik Group

Sales

• Promote a strong safety culture and ensure a safe and healthy working environment
• Develop and execute sales strategies, win plans, and business models for digital and automation solutions
• Build and manage a healthy sales pipeline for defined digital offerings
• Identify target customers and develop structured engagement plans
• Lead automation and digital solution sales initiatives
• Qualify, screen, and categorize customer interactions and opportunities
• Build and maintain strong, long-term customer relationships
• Identify new business opportunities and propose solution enhancements
• Analyze pricing structures and recommend pricing models
• Collaborate with local and global sales teams and factory resources
• Contribute to business development planning and execution across the matrix organization
• Deliver results in line with defined targets

Digital Sales & Service Representative

Customer Support

• Answer all designated incoming calls from external sources and process sales orders taken by phone.
• Assess customer inquiries and route to appropriate person or department.
• Take ownership of customer issues and ensure commitments are met as promised.
• Expedite urgent orders to ensure customer receives when needed.
• Advise supervisor of customer concerns and solicit support where needed.
• Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.
• Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.
• Assist Expeditor to ensure accuracy of customer backorder status.
• Stay current on industry developments, competitive offerings and issues affecting sales and customers.
• Develop working knowledge of products and their functions for their respective customer group.

Customer Support Representative

Solutions Engineer

• budete technickým partnerem zákazníků
• návrh a implementace řešení třískového obrábění pro zákazníky v ČR + SR
• optimalizace výrobních procesů
• CNC programování
• testování, ladění a zavádění technologií
• technická podpora při vývoji nových materiálů
• pravidelná technická jednání se zákazníky
• technická koordinace podpory s obchodním týmem
• spolupráce s marketingem při sběru tržních a technických informací

Project Solution Engineer – Aerospace and Defense

Account Manager

• Develop sales opportunities for Sandvik Mining product lines within the defined territory and/or for assigned customer accounts
• Assess customers' total potential for SMR products
• Conduct opportunity analyses by customer and by site
• Serve as the primary point of contact for accounts and liaise with appropriate personnel for communications
• Provide feedback to product manufacturing plants to help improve product offerings
• Develop a sales and service plan for the designated territory and/or assigned customers
• Maintain accurate customer records in accordance with company requirements
• Assist, as needed, with physical inventories (including consignment stock)
• Work with assigned customers to manage accounts receivable (days sales outstanding – billing) in line with company targets

Manager

• Drive market share and revenue by aligning product, service, and solution development with customer needs.
• Identify market trends, segment needs, and competitive intelligence to influence product and service innovation.
• Act as a key liaison between strategic accounts and internal stakeholders in Product Offerings & Innovations, Business Development, and Partnerships.
• Support projects like taking indexable broaching to market—mapping customers, sharing knowledge, and enabling success.
• Forecast, track, and report on segment performance while sharing expertise across teams.
• Build strong relationships with decision-makers and partners to unlock growth opportunities.
• Expand existing accounts and create new opportunities with proven business development skills.
• Promote and support products and services aligned with market demands.
• Drive knowledge sharing, coaching, and training across sales and support teams.
• Lead research, gather competitive intelligence, and contribute to R&D efforts.

Segment Manager Lead – Americas

Field Engineer

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.
• Onsite support (Service- and maintenance activities, fault finding, operator training)
• SW & HW updates at the machine.
• Technical support of sales area and end customer training.

Field Service Technician – Automation

• Maintenance and servicing of equipment.
• Planning for correct tools and parts required to perform tasks, according to all work procedures.
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
• Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
• Uses knowledge and experience to solve standard problems for customers.
• Understands system functionality and interactions of hydraulics/mechanics/electric/automation/pneumatics/materials.
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed.
• Obtain customer authorization to invoice.
• Occasionally collect technical feedback in the Sales Area (inputted into Database).
• Assign simple tasks to junior staff and guide them in their completion.
• Coach customer technicians on basic servicing and maintenance principles.
• Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
• Complies with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements.
• Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses.
• Perform risk assessments (“Take Five”) prior to each task.
• Maintains hand tools and equipment to ensure safe operation.
• Maintains orderly work area and ensures housekeeping requirements are met.
• Attend Environmental, Health and Safety related trainings.
• Wear the required personal protective equipment (PPE) assigned for each task.