Samsung Electronics

Director, PMO and Service Delivery

Samsung Electronics

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Manual Apply

Job Level

Lead

Tech Stack

AssemblyIoT

About the role

  • Functional management of a team consisting of PMO, Delivery and Operations professionals
  • Successfully execute mainly Open RAN deployments across multiple sites and multiple customers in support of the growth of the business.
  • Recruit, train, mentor and develop top PMO, Delivery and Operational talent
  • Responsible for program management standards and tools used by the team
  • Work in close concert with Sales, RnD, DevOps and Procurement functions
  • Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and clear decision-making process in place
  • Deliver results within cost and schedule targets in support of Business objectives.
  • Ensure establishment of program plans throughout the life-cycle of the delivery, change is controlled, dependencies identified and risks & issues are managed
  • Implement and utilize the gated program processes and support product development gates and reviews
  • Responsible for the full end-to-end delivery of the program including adherence to all program milestones and ensuring the highest quality of delivery throughout
  • Build and maintain excellent customer relationships from the outset throughout the customer organisation up to CxO level thereby leading to a highly engaged and satisfied customer that maximises the chances of further opportunities & growth
  • You will work closely with our customer in defining the e2e Program deliverables and associated timelines and you will own the deployment masterplan during the life cycle of the program
  • You will work with key stakeholders to ensure all program milestones are achieved and communicated
  • Full accountability for successful Service delivery including all design, integration and testing phases.
  • Responsible for development and management of all process/procedures associated with the delivery functions
  • Provide regular internal & customer reporting to all stakeholders including program progress, risks, issues & milestone adherence
  • Ownership for the Program Governance including the Program Review meetings with the customer and internal project alignment meetings
  • Ownership of the program RACI ensuring any updates are communicated both internally and with the customer
  • Responsible for all Program Key Performance Indicators and associated risk/issue management
  • Responsible for all program phases and interface points to both customer and Samsung internal functions
  • Manage the program resource plan ensuring that the Samsung organisation is enabled in an effective and timely manner to avoid jeopardising the delivery
  • Own the planning activities with Samsung RnD in Suwon to ensuring the plan is achieved, risks and issues managed and all stakeholders are aware of progress
  • Manage the customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction
  • Timely analysis & reporting of activities including milestone achievement, risks, issues and success points
  • You will own the relationship with our Global Service Centre in India ensuring timely identification of resourcing needs and ensuring all offshore services are delivered to an exceptionally high standard
  • You will build and provide leadership to a highly motivated organisation of technical practitioners, program managers, supply chain and technical support staff in a matrix organisational structure
  • You will be responsible for the full end-to-end delivery of the program including adherence to all program milestones and ensuring the highest quality of delivery throughout
  • You will be responsible for the identification of service up-sell opportunities for existing commercial accounts through scoping and costing of activities and work closely with Account teams for associated pricing submissions
  • You will support the Pre-Sales organisation by providing estimates and work scope activities for new business

Requirements

  • Experience in a Senior Program role in the telecom/IT sector
  • Proven track record in the delivery of complex large scale programs preferably in the area of Radio Access Network Delivery
  • Proven experience in working with large scale multi-functional teams in the delivery of complex IT and Core Telco projects
  • Proven customer and stakeholder managements skills
  • An excellent understanding of the relationship between supplier and customer during program delivery, with a minimum of 10 years’ experience in a similar role.
  • Exceptional communicator both internally and towards the customer to CxO level
  • Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly
  • Excellent level of presentation, communication and planning skills.
  • Ability to prepare & deliver complex program plans and associated updates to a high standard within tight timescales.
  • Highly effective Program leader who recognises the power of a positive team environment in delivering results
  • Fluent in spoken and written English
  • Excellent report writing skills
  • Exceptional ability to navigate large and complex organisations to build relationships and influencing capabilities