SAMSON Controls Inc. Canada

Customer Support

• Assist the Regional Sales Manager with all sales activities within the defined region
• Develop, strengthen, and maintain customer relationships with occasional face-to-face interactions
• Cold calling, prospecting and qualifying companies within defined region
• Present quotations generated by Application Specialist team, follow-up and provide accurate feedback
• Support sales activities including quotation presentation, follow-ups, and troubleshooting requests
• Track all customer interaction in the CRM
• Promote and educate clients on the SAMSON portfolio of products, services, and solutions
• Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
• Attend customer visits scheduled by the sales channel and support regional coverage
• Collaborate with sales channel partners and assist Regional Sales Manager with territory planning
• Attend webinars, meetings, and training as required
• Comply with OHSA, company policies and safety practices; adhere to SAMSON quality standards
• Participate in all company required training and perform other duties as assigned

Bilingual Customer Service Representative / Le représentant du service clientèle bilingue