Design and manage a comprehensive lifecycle management process and systems to support renewal sales cycles. This includes automated task assignment, risk controls, dashboard/workflow tooling in Salesforce and Gong that enable RAEs to transition from transactional to relational customer engagement.
Convert product telemetry, AI/ML signals, and health data into actionable risk indicators and prioritized tasks for the renewals team.
Develop reporting and analytics capabilities to monitor system effectiveness, user adoption, and business impact. Provide data-driven recommendations for process improvements.
Collaborate with Sales Operations, Finance, and technical teams to integrate renewal workflows with broader business processes and systems.
Partner with technical teams to implement Salesforce configurations, custom fields, workflows, and process automation.
Create training materials and enablement content to ensure the successful adoption of new systems and processes.
Requirements
3-5 years of work experience in business operations, sales operations, or systems analysis roles, preferably supporting sales organizations
2+ years of hands-on experience with Salesforce administration, including custom objects, workflows, process automation, and reporting
Background in designing and implementing scalable business processes and technical solutions
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
Excellent project management skills with experience leading cross-functional technical implementations
Benefits
employee-led remote and flexible working
health benefits
competitive total compensation package
much, much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationcustom objectsworkflowsprocess automationreportingdata analyticsrisk controlsAI/ML signalstelemetrybusiness process design