Senior Manager, Customer Operations – Experience Optimization
Office Depot
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $82,900 - $137,650 per year
Job Level
Senior
Tech Stack
PythonSQLTableau
About the role
- Lead initiatives to reduce customer friction and improve service reliability
- Design and implement scalable solutions for enhanced operational efficiency
- Own the roadmap for customer operations systems and features
- Develop and maintain incident response processes for uptime and rapid issue resolution
Requirements
- Bachelor's degree or equivalent experience
- Minimum 7 years of experience in customer operations, process improvement, or analytics
- Experience with customer operations platforms, WMS, and transportation management systems (TMS)
- Strong technical skills: SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, Databricks
Benefits
- Competitive salaries
- 401(k)
- Plenty of opportunity to move and grow within our organization
- Eligibility to participate in an incentive program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLTableauPythonAlteryxJiraConfluenceSnowflakeDatabricks
Soft skills
leadershipcommunicationproblem-solvinganalytical thinking
Certifications
Bachelor's degree