Operations

• Build and own the vision, strategy, and execution plan for Toptal’s services and talent functions—including all service lines.
• Define the organizational structure and leadership model for the Services and Talent Operations teams, ensuring the right roles and capabilities are in place.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Oversee talent supply, matching, and resource planning in coordination with Services and Talent Operations to meet evolving client needs.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
• Drive a high-performance culture across all functions and businesses, while ensuring Talent Operations is tightly aligned to support delivery excellence, scalability, and evolving business needs.

SVP, Strategy & Operations

Associate Manager, Strategy & Operations – Fraud

Senior Global Operations Manager

Operations Engineer

ABA Regional Operations Manager

Operations Manager