Senior Program Manager – Support Enablement
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,257 - $151,650 per year
Job Level
Senior
About the role
- Lead the end-to-end planning and delivery of our highest priority and most complex programs by partnering with leadership and stakeholders to facilitate a needs assessment and strategy to address pain points for customers and within the business
- Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
- Collaborate with stakeholders and drive alignment, owning program data-driven reporting, scope of impact, and communication, and partnering to iterate and improve outcomes for Samsara and our customers
- Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- 6-8 years of strategy program management experience, with 1-3 of those being in Enablement or Learning & Development, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- We welcome applications from candidates with a bachelor's degree, or those who have gained equivalent expertise through practical experience.
- Demonstrated success launching transformational enablement initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers by monitoring and analyzing core business metrics to generate insights and recommended actions
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- and much, much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementneeds assessmentstrategy developmentKPI definitiondata-driven reportingoperational problem solvingprocess improvementdashboard creationtransformational enablement initiativescustomer experience enhancement
Soft skills
communicationinfluenceleadershipdiplomacytactpoise under pressureprioritizationdecision makingcollaborationgrowth mindset