Support Engineer

• Serve as the initial technical point of contact for basic and complex customer issues via phone and email
• Provide in-depth technical troubleshooting for issues across Samsara’s SaaS platform, hardware devices, and integrations
• Collaborate across first-line support, engineering, and product teams to deliver comprehensive solutions
• Document detailed resolutions, create technical guides, and contribute to the knowledge base
• Mentor junior agents and contribute to team development
• Proactively identify trends in customer issues to influence product improvements and optimize support processes
• Deliver professional and clear communication to technical and non-technical stakeholders
• Be available for flexible schedules and on-call support for high-impact customer cases

Senior Technical Support

Healthcare Technical Support

Support Operations Analyst

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Chemistry