Technical Support Specialist
Signal Messenger
AndroidiOSLinux
Customer Support Engineer
Anyscale
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSAzureCloudGoogle Cloud Platform
About the role
- Resolve customer issues and help in their successful adoption of Anyscale platform
- Be a technical advisor, and internal champion for our key customers
- Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
- Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
- Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
- Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
- Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
- Build and maintain strong relationships with technical stakeholders within customer accounts
Requirements
- 2+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment
- Strong organizational skills and ability to manage multiple customer needs simultaneously
- Experience as a machine learning engineer
- Experience in training, fine-tuning and inference/serving of LLMs
- Knowledge in one or more of the major cloud platforms (AWS, GCP or Azure)
- Excellent communication and interpersonal skills.
- Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
- Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing
Benefits
- Stock Options
- Healthcare plans, with premiums covered by Anyscale at 99%
- 401k Retirement Plan
- Wellness & Education Stipend
- Paid Parental Leave
- Fertility Benefits
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
machine learningtrainingfine-tuninginferenceservinglarge language modelscloud platformsAWSGCPAzure
Soft skills
organizational skillscommunication skillsinterpersonal skillsself-motivationownershipmentorshipcollaborationproblem-solvingcustomer serviceadaptability
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