Anyscale

Support Engineer

• Resolve customer issues and help in their successful adoption of Anyscale platform
• Be a technical advisor, and internal champion for our key customers
• Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
• Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
• Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Build and maintain strong relationships with technical stakeholders within customer accounts

Customer Support Engineer