Support Engineer

• Handle escalations from Product Support, providing advanced technical assistance
• Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
• Partner with Enterprise Support when handling issues impacting higher-value accounts
• Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
• Collaborate with Engineering and Product teams to report, triage, and resolve product issues
• Suggest workflow and tooling improvements to increase resolution efficiency
• Document troubleshooting steps and build internal playbooks for recurring escalations
• Improve knowledge bases and enable Tier 1 Support with better documentation
• Serve as a technical mentor to Product Support Engineers where needed
• Participate in structured escalation workflows and incident management as needed

Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst