Support Engineer

n8n

full-time

Posted on: 9/29/2025

Location Type: Remote

Location: Remote • Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Vermont • 🇺🇸 United States

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💰 €85,000 - €95,000 per year

Mid-LevelSenior

AirflowAWSAzureDNSDockerGoogle Cloud PlatformGrafanaKubernetesLinuxPostgresPrometheus

About the role

Handle escalations from Product Support, providing advanced technical assistance
Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
Partner with Enterprise Support when handling issues impacting higher-value accounts
Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
Collaborate with Engineering and Product teams to report, triage, and resolve product issues
Suggest workflow and tooling improvements to increase resolution efficiency
Document troubleshooting steps and build internal playbooks for recurring escalations
Improve knowledge bases and enable Tier 1 Support with better documentation
Serve as a technical mentor to Product Support Engineers where needed
Participate in structured escalation workflows and incident management as needed

3+ years in technical support, solutions engineering, or similar roles
Hands-on experience building and debugging n8n workflows in production environments
Comfortable debugging APIs, webhooks, authentication, and data flows
Familiarity with AWS, GCP, or Azure
Basic Linux fundamentals for troubleshooting
Experience with Docker or Kubernetes to deploy and debug automation environments
Networking basics: DNS, SSL/TLS, HTTP/HTTPS
PostgreSQL troubleshooting
Strong written and verbal communication; ability to explain technical issues clearly and document troubleshooting steps
Right to work: n8n can sponsor visas to Germany; for any other country you need existing right to work
Company language: English
Nice-to-have: experience with Zapier, Make, or Airflow
Nice-to-have: familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
Nice-to-have: knowledge of OAuth2, OIDC, SAML, or JWT flows
Nice-to-have: contributed to playbooks, internal tooling, or support documentation
Nice-to-have: comfort participating in structured escalation workflows and incident management processes

Benefits

Competitive compensation (base salary €85K – €95K)
Offers Equity
Ownership – equity
Work/life balance: Europe: 30 days of vacation, plus public holidays; US: 15 vacation days, 8 sick days, plus public holidays
Health & wellness: Europe: benefits according to local country norms; US: Comprehensive medical (PPO 1200), dental, and vision plans
Future planning: Europe: pension contributions according to local norms; US: 401(k) retirement plan
Financial security: Europe: country-specific benefits; US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage
Career growth: €1K (or equivalent) per year for courses, books, events, or coaching
Remote-first with regular off-sites; some roles (like US sales) are hybrid
Giving back: $100 per month to support open source projects
Transparency and high eNPS
Hackathons and a passionate team

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supportsolutions engineeringn8n workflowsAPIswebhooksauthenticationdata flowsPostgreSQL troubleshootingLinux fundamentalsDocker

strong written communicationstrong verbal communicationtechnical mentoringproblem-solvingcollaboration