Senior Support Engineer

n8n

full-time

Posted on: 9/29/2025

Location Type: Remote

Location: Remote • Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Vermont • 🇺🇸 United States

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Salary

💰 $105,000 - $115,000 per year

Job Level

Senior

Tech Stack

DNSDockerJavaScriptKubernetesNode.jsTCP/IP

About the role

Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
Collaborate with the engineering team to escalate and resolve complex technical challenges
Create and maintain documentation, FAQs, and knowledge base articles
Identify common issues and work on solutions to improve product reliability and user experience
Contribute to the community by answering questions and sharing best practices
Participate in paid on-call rotation to provide after-hours support when required

Requirements

5+ years of experience in a technical support or customer-facing engineering role (enterprise support experience a plus)
Open to participate in a paid on-call rotation to provide after-hours support
Strong understanding of workflow automation, APIs, and integrations
Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Good understanding of JavaScript, Node.js, and Docker
Experience with Kubernetes is a plus
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to explain technical concepts to non-technical users
Passion for helping users and improving product usability
Company language is English
Work authorization: We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Benefits

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – Europe: 30 days of vacation, plus public holidays wherever you are. US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Comprehensive medical (PPO 1200), dental, and vision plans.
Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan.
Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.
Career growth 📈 – €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – regular hackathons and team bonding.
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding.
Giving back 🤝 – $100 per month to support open source projects you care about.
Transparency 🙏 – Full transparency about work and company performance.
An ambitious but kind culture 😍 – eNPS for 2024 is 94!
Visa sponsorship for Germany (We can sponsor visas to Germany; for any other country, you need to have existing right to work.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

workflow automationAPIsintegrationsnetworking conceptsDNSHTTPHTTPSTCP/IPJavaScriptNode.js

Soft skills

problem-solvingattention to detailcommunicationcustomer supportcollaborationtechnical explanationuser assistancecommunity engagementbest practices sharingproduct usability improvement