Senior Deal Operations Analyst
SOCi, Inc.
Support Quality Manager – Deal Support
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with leadership to build, implement, and maintain a quality program supporting Deal Support (Deal Execution + Deal Strategy)
- Observe and audit deal-related interactions and workflows to assess performance, adherence to policy, and identify trends
- Design and use standardized rubrics and scorecards for audits and coaching
- Design and support a coaching framework and enable managers to deliver impactful feedback
- Analyze quality data using Excel, Google Sheets, and similar tools to track metrics and derive actionable insights
- Provide data-driven recommendations to Deal Support leadership to drive continuous improvement and mitigate risk
- Support the Deal Support Quality Program through targeted auditing, agile monitoring forms, and investigative projects
- Collaborate with cross-functional partners in Sales, Sales Operations, and Systems to improve processes
- Champion and embed Samsara’s cultural principles across the organization
Requirements
- 3-5 years of experience in a quality assurance, process improvement, or operations role
- At least 2 years directly focused on executing quality programs
- Experience designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis and identifying error trends
- Excellent written and verbal communication skills
- Meticulous attention to detail and passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ) (preferred)
- Experience incorporating stakeholder feedback (CSAT or internal surveys) into quality improvement (preferred)
- Experience facilitating calibration sessions for scoring consistency (preferred)
- Experience with quality assurance tracking/reporting software (preferred)
- Familiarity with the sales deal lifecycle or business operations environment (preferred)
- Experience with Salesforce (preferred)
Benefits
- Full time employees receive a competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Flexible working model with offices open for in-person work
- Reasonable accommodations during recruiting process
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceprocess improvementroot cause analysisdata analysisauditingdesigning rubricsscorecardsmetrics trackingcontinuous improvementquality assurance tracking software
Soft skills
analytical skillswritten communicationverbal communicationattention to detailindependent workcollaborationcoachingfeedback deliverydynamic environment adaptabilitystakeholder feedback incorporation
Certifications
COPCSix SigmaASQ
