Account Executive, Billing
Stripe
Scaled Customer Success Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $109,480 - $147,200 per year
Job Level
Mid-LevelSenior
About the role
- Ensure ongoing success and value realization for Samsara’s Scale Customers.
- Enhance Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture.
- Define and build long-term strategies to drive value realization and risk management at scale.
- Meet and exceed KPI targets for risk mitigation, value management, and business review.
- Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal.
- Directly support the CSM team with critical customer engagements and customer escalations, driving effective resolutions.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles as the team scales globally and across new offices.
- Hire, develop, coach, and lead an inclusive, engaged, and high-performing team.
- Serve as the trusted point of contact for enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal.
Requirements
- 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.
- 1+ years in a people manager or leadership role preferred.
- Bachelor's degree from a 4-year accredited institution.
- Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Leadership presence across in-person, video, and written communication channels.
- Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment.
- Passion for exceeding customer expectations and providing exceptional service.
- Ability to handle customer issues with diplomacy, tact, and poise under pressure.
- Strong bias for action, ability to think big, and insistence on high standards.
- Proven experience in mentoring and retaining talent.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Experience with SaaS preferred.
- Led a team where each team member managed a portfolio of 50+ accounts.
- Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
- Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
- Experience using Gainsight.
Benefits
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Flexible working model (offices open for in-person and support remote work)
- Reasonable accommodations for applicants with disabilities (accessible interviewing)
- Link to Benefits site for more information
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementstrategic consultingvalue realizationengagement methodologyproblem-solvingSaaSAI integrationautomationportfolio management
Soft skills
leadershipcommunicationtrust buildinginitiativecustomer servicediplomacytactpoise under pressurementoringinclusivity
Certifications
Bachelor's degree
