Director, Business Systems
G2
ERPPMP
Salary
💰 $107,100 - $162,000 per year
Job Level
SeniorLead
Tech Stack
PMP
About the role
- Lead the strategy and evolution of Salesforce and connected GTM systems, ensuring they are reliable, scalable, and aligned with business priorities
- Partner with Sales Leadership, RevOps, and cross-functional teams to translate business requirements into system designs, enhancements, and tools
- Intake, assess, and prioritize requests based on effort vs. impact and build/execute a long-term roadmap for systems and tools
- Oversee end-to-end delivery of initiatives, including requirements gathering, configuration/build, UAT testing, release management, and change communications
- Establish KPIs and operational measurements for system health, tool adoption, and seller effectiveness; use data and feedback to drive continuous improvement
- Act as a strategic bridge between business stakeholders and technical teams to maximize ROI and efficiency of system decisions and tool investments
- Lead, coach, and develop a small team of administrators and analysts; hire and build an inclusive, high-performing team
- Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
Requirements
- 8+ years in Sales Operations, Revenue Operations, or related GTM operations roles, with at least 3+ years managing teams
- Proven experience administering and optimizing Salesforce CRM in a high-growth B2B SaaS environment
- Strong understanding of sales technology ecosystems (CPQ, sales engagement, forecasting, analytics)
- Demonstrated success managing cross-functional projects with competing priorities
- Proven track record managing people directly (2–5+ reports, sometimes including a manager underneath)
- Ability to coach and develop talent, delegate effectively, and manage workloads across others
- Strong stakeholder management and communication skills with the ability to align cross-functional partners and provide clear updates to senior leaders
- Familiarity with project management tools such as Jira, Asana, or Smartsheet
- PMP or other project management certification is a plus
- Salesforce CPQ experience
- Experience leading governance, vendor management, or tool evaluation processes
- Familiarity with APIs, integrations, or security best practices in enterprise SaaS environments
- Must reside in the United States (role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area)
- Ability to secure and maintain the legal right to work at the company and in the specified work location
