SALMON ROBOTICS LIMITED

Security Engineer

• Lead the rebuild of security policies and align with best practices
• Implement security controls across business units
• Manage risk registers and compliance documentation
• Oversee PCI DSS certification process and maintain ongoing compliance

Head of Security Risk and Compliance

Learning and Development

• Review the current quality control processes across Deposits&Telesales and identify gaps, risks, and improvement opportunities.
• Design a transparent and scalable quality assessment framework: what we check, how we check it, how often, by whom, and with which criteria.
• Define evaluation logic for different cohorts of cases and customer interactions.
• Improve manual evaluation processes, evaluation sheets, calibration logic, and consistency of assessment.
• Establish a clear quality governance model together with L&D, business stakeholders, and manual quality reviewers.
• Develop and maintain a quality metrics framework for Deposits&Telesales.
• Work with both qualitative and quantitative quality metrics, ensuring they are clear, consistent, and connected to business and operational outcomes.
• Connect quality data with broader service, sales, operational, and L&D priorities.
• Work with dashboards and reporting to make quality results clear, reliable, and actionable.
• Improve the current AI-assisted quality check setup, with the long-term goal of making chat evaluation more scalable and useful.
• Identify opportunities for optimization, automation, and digitalization of quality control processes.
• Work closely with L&D and methodology teams to define what should be checked and improved.
• Own the logic of how quality checks should be structured, conducted, calibrated, and interpreted.
• Translate quality findings into L&D actions: training needs, coaching priorities, methodology updates, and performance improvement initiatives.
• Align quality standards with business owners from Deposits&Telesales.
• Ensure quality insights are understandable and useful for Operations, Business, L&D, and Product stakeholders.
• Make sure quality insights lead to measurable improvement initiatives, not just audit reports.
• Help define what resources, tools, dashboards, or processes are needed to scale the function further.
• Support the development of a more systematic, scalable Quality Development function while maintaining operational stability.

Quality Development Manager – Deposits, Telesales L&D

• Play a key role in strengthening how learning is designed, delivered, and measured across multiple business units at Salmon
• Work closely with trainers, team leads, and stakeholders to ensure training is clear, effective, and aligned with real operational needs

Learning & Development Specialist

People Operations

• Lead, develop, and scale the People Operations team
• Act as a true team lead, combining people management with hands on execution
• Personally handle complex, sensitive, and high risk operational cases
• Set clear ownership, priorities, and performance standards across the team
• Own full compliance across the employee lifecycle from hire to exit
• Ensure accuracy, completeness, and legal soundness of all employee documentation
• Establish and maintain audit ready processes and records
• Partner with Legal, Finance, Operations, Compliance, and Risks on regulatory matters
• Mitigate risks related to contracts, terminations, and employee relations
• Continuously improve scalable People Ops processes
• Standardize workflows across entities and geographies
• Drive automation and system adoption
• Ensure high data quality and operational transparency
• Support operations across multiple jurisdictions with strong focus on the Philippines
• Align global standards with local regulatory requirements
• Help structure and scale operations in a fast growing international setup
• Partner with People Partners and leadership teams
• Provide clear guidance on operational and compliance related topics
• Act as a trusted expert in People Operations and risk management

People Operations Team Lead

Recruitment

• Source and recruit participants for research studies (interviews, surveys, usability tests)
• Screen candidates based on study criteria
• Schedule sessions and manage calendars/logistics
• Maintain and update participant database/panel
• Coordinate communication with participants (invites, reminders, follow-ups)
• Track recruitment progress and show-up rates
• Support incentive distribution and documentation
• Ensure a smooth and professional participant experience

Research Recruiter

Project Manager

• Lead and manage multiple projects simultaneously, from initiation to closure.
• Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
• Collaborate with cross-functional teams, including IT, finance, operations, and compliance, to ensure project success.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure all projects adhere to regulatory requirements and industry standards.
• Lead Scrum teams and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure the successful implementation of Agile methodologies and practices within projects.
• Communicate project status, updates, and issues to stakeholders and senior management.
• Foster a culture of continuous improvement and innovation within the project management team.
• Mentor and guide junior project managers and team members.