Salesforce

Sales

• Source and evaluate potential investments, developing new theses based on market trends and emerging technology shifts
• Conduct end-to-end due diligence, including customer references, financial modeling, market mapping, competitive analysis, and technical moat evaluation
• Build and refine AI-augmented sourcing and diligence workflows (automated market mapping, real-time competitive intelligence, structured IC prep)
• Build positive relationships with entrepreneurs and co-investors
• Support portfolio companies around strategic planning, hiring, financing, and Salesforce ecosystem introductions
• Maintain persistent, AI-monitored research streams across priority investment themes and synthesize insights into investable theses
• Assist investment partners and contribute to firm initiatives
• Drive projects independently and exhibit tireless work ethic

Associate, Salesforce Ventures

Customer Success Manager

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
• Share best practices for sales and service process optimization, data quality, and customer experience
• Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
• Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems
• Solidify partnership commitments and drive innovation aligned with customers' business challenges
• Increase customer engagement with products and services and identify major political barriers to customer success
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed
• Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance
• Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput
• Drive adoption of Tableau features with business users and analysts and track usage metrics (active users, workbook views, data source adoption)

Customer Success Manager – TS/SCI Clearance

Account Executive

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts, aligned to their business objectives
• Coordinate internal Salesforce resources and perform account planning, partnering with Prime and Cloud sales teams to ensure strategic alignment
• Drive growth within existing accounts and develop new opportunities through warm leads and whitespace prospecting
• Share the Salesforce value proposition with existing and prospective customers and help them realize value from their Salesforce investments

Commercial Account Executive – Financial Services

Product Marketing

• Lead analysis and discovery of current-state sales performance, GTM models, and market opportunity through stakeholder interviews, data analysis, and external research
• Develop models to identify topline impact of proposed GTM initiatives
• Develop new and reimagined frameworks to serve as a blueprint for long-term growth across specialization, Solutions, and acquisitions
• Lead strategic market growth initiatives across the company
• Design and evolve consumption roles, responsibilities, and metrics
• Develop and deliver presentations on GTM strategic initiatives to cross-functional stakeholders and leaders

Manager, GTM Growth Strategy

Human Resources

• Develop the strategy for modernizing performance and talent practices across the employee and manager lifecycle
• Define the outcomes, principles, and strategic choices behind the work using data, stakeholder input, and employee and manager pain points
• Connect philosophy, process, technology, data, governance, and employee experience into a coherent system with clear decisions and measurable outcomes
• Shape how AI and agents improve performance and talent workflows, including coaching, feedback quality, decision support, planning, and workflow simplification
• Partner with product, technology, analytics, HR, and business stakeholders to define requirements for AI-enabled employee and manager experiences
• Define the change approach needed for managers and employees to understand and adopt new performance and talent practices
• Establish success metrics across adoption, manager effectiveness, feedback quality, decision quality, employee trust, productivity, retention, and talent outcomes
• Use data and feedback loops to test assumptions, refine the strategy, and simplify processes so they are easier to use, trust, and connect to business impact

Director, Executive Talent Management Strategy

• Our Named Enterprise Account Executives engage with existing customers and new leads to sell the entire 360 platform.
• They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments.
• You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.
• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts.
• Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives.
• Coordinate internal resources including product support, customer success, and sales engineering to meet customer business needs.
• Assist with account planning at assigned accounts, coordinating with other sales resources.
• Define and complete territory / account sales plans for assigned territory and then meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities.
• Develop and manage sales pipeline, prospect and assess sales and move a large number of transactions simultaneously through the sales pipeline.

Named Account Executive, Federal Civilian – Veterans Benefits Administration

Operations

• Increase Cost Efficiency: ~$10M+ in savings delivered in the first year on an $XB budget.
• Partner with Service Teams across Salesforce to reduce our cloud footprint, ensuring we are maximizing the return on every dollar spent on public cloud infrastructure.
• Systematically identify and eliminate unused, orphaned, or over-provisioned resources.
• Champion a culture of cost accountability and educate engineering and product teams on the financial impact of their technical decisions.
• Provide accurate, data-driven cloud spend forecasts to finance and engineering leadership to improve predictable budgeting.
• Evaluate and recommend commitment-based discount strategies (e.g., Reserved Instances, Savings Plans, Committed Use Discounts) to maximize savings.
• Own specific savings projects: Identify, quantify, and lead targeted initiatives to reduce cloud expenditure across the organization.
• Work directly with VP+ level leaders to establish financial governance and drive actionable cost-saving measures within their specific programs.
• Work hands-on with engineering teams to implement cost-efficiency solutions, such as right-sizing compute resources, deleting unattached storage, and upgrading workloads to more efficient instance types.
• Develop and maintain dashboards, reports, and alerting mechanisms to track cloud usage and spend against budgets.

Senior FinOps Practitioner

Support Engineer

• Responsible for Salesforce's Critically Important Support, handling and executing cases of all severities
• Implementing and identifying ways to prevent customer issues through proactive support and monitoring
• Delivering world-class customer support to our Signature and Premier customers
• Driving operational excellence
• Partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments
• Meeting operational metrics including Customer Satisfaction (CSAT), Time to Resolve, and Service Level Agreement (SLA) targets
• Serving as a technical lead for junior engineers
• Helping support leadership influence product roadmap, product quality, and supportability

Senior Technical Support Engineer – Nonprofit Cloud, Education Cloud

Recruitment

• Define and articulate the product vision, strategy, and roadmap for all of recruiting
• Conduct market research and stakeholder discovery to identify and quantify opportunities for AI and Agent innovation.
• Develop and prioritize product features and improvements based on user needs, business goals, and technical feasibility.
• Stay up to date with technology advancements and industry trends.
• Engage with customers to gather feedback, understand difficulties, and find opportunities for new features and capabilities
• Serve as the primary Tech POC for the full recruiter & candidate journey — job creation & discovery, application, assessment, interviewing & scheduling, offer and more.
• Work closely with Engineering, Recruiting COE, ES Data Engineering, Legal & Ethics, Research and UX Design teams to drive the product development process from ideation to delivery.
• Manage and monitor recruiting technology vendor relationships including renewals, roadmap alignment, and performance tracking
• Present product updates, roadmaps, and performance reports to executives and stakeholders.
• Define key performance indicators (critical metrics) and measure product performance.
• Use data and analytics to drive product decisions and improve user experience.

Senior Manager, Recruiting Technology

Security Engineer

• Lead the end-to-end sourcing process (RFx) for assigned categories, identifying and assessing risks while ensuring timely delivery and contract execution
• Lead the annual creation and quarterly refresh of category strategies, incorporating market research, Voice of Customer (VOC) feedback, and global coordination
• Build strong relationships with Finance & Strategy (F&S) and business owners to align sourcing with budget cycles and organizational goals
• Lead redlining and negotiation of service agreements, ensuring favorable terms, pricing, and compliance with Salesforce standards
• Lead supplier engagement and performance management, utilizing data dashboards to monitor outcomes and drive continuous improvement
• Identify and implement process improvements, including the adoption of AI-driven tools and automated workflows to increase efficiency
• Make informed decisions based on judgment and data analysis that impact immediate department operations and short-term business unit goals

Manager, Strategic Sourcing – Workplace Services, Global Security

Manager

• Drive the success of flagship programs in the US and Globally
• Embed wellbeing into the talent life cycle, focusing on "moments that matter" to ensure support is proactive rather than reactive
• Be in lockstep with the International Mental Health Lead to ensure consistency in shared global programs and the acceleration of work
• Partner with the AMER Healthcare team to drive data-based initiatives that advance our mental health strategy and optimize population health in the US
• Manage external providers and lead QBRs with powerful insights; manage high-value contract negotiations and ensure strict SLA adherence
• Annually audit the portfolio against business needs and budget, recommending data-driven design enhancements to stay ahead of market trends
• Collaborate with Local Benefits, Health & Safety, Legal, Finance, and Marketing to ensure programs are thoughtful and compliant
• Represent the team in high-level public forums and provide hands-on support for milestone initiatives like May Mental Health Month and World Mental Health Day
• Identify friction points in how employees interact with our offerings and leverage AI to design a more intuitive, personalized, and seamless engagement journey
• Act as the functional lead to identify, design, and implement efficiency initiatives within the Wellbeing team using AI and automation
• Translate complex program data (utilization, clinical outcomes, sentiment) into actionable strategies and compelling business cases for senior leadership

Senior Manager, Mental Health & Wellbeing

Supply Chain

• Own the hardest cross-cutting system problems across the Super Agent and Integration & Platform teams
• Raise and maintain the engineering quality bar through standards and practices
• Architect and implement integrations between the core platform and Salesforce ecosystem
• Lead the design and implementation of scalable data export pipelines
• Collaborate cross-functionally with Product Management and other engineering teams

Senior/Lead/Principal Software Engineer, Agentforce – Supply Chain

Director

• Own and drive tier-one partner relationships and deal negotiations across Slack’s AI, agent, and ISV ecosystems
• Lead the commercial strategy for Slack’s API monetization efforts, including partner pricing architecture, contract structures, and capacity-based models for the MCP ecosystem
• Shoulder complex, high-visibility deals that require executive-level judgment, sophisticated stakeholder management, and creative deal structuring
• Represent the ecosystem function in executive rooms, cross-functional leadership forums, and partner-facing settings with authority and precision
• Shape the strategy for how third-party MCP servers become discoverable to Slackbot
• Drive the ISV-to-Slackbot strategy: define which partners light up in the orchestration layer
• Lead the go-to-market and partner strategy for “Add Agent to Slack” as a new deployment and distribution surface for the ecosystem
• Own the ecosystem team’s operating rhythm: pipeline reviews, partner health tracking, launch readiness, and executive reporting
• Manage and develop a growing BD team, starting with senior individual contributors driving platform and partner execution
• Partner with stakeholders across Slack product, platform engineering, AppExchange, AgentExchange, and GTM teams to align on roadmap priorities.

Slack Ecosystem Director

Executive Assistant

• Manage day to day schedules in such a way that the executive is able to complete their obligations in an organized, efficient way
• Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, off-site meetings, one-on-one meetings, meetings with team members and customers, etc.
• Proactively manage calendar priorities based on customer meetings, release cycles, fiscal calendars, current projects, team needs and Dreamforce
• Book appropriate domestic and international travel within Salesforce’s travel policy, taking into account travel Visas, costs and proper documentation
• Effectively work with employees from other groups within Salesforce and Senior Executives inside and outside the company, and recognizes key players within all organizations
• Assist with food orders, luncheon planning, and planning of other business related meetings as requested
• Other administrative and project duties as requested

Executive Assistant – Senior Executive Assistant

Business Operations

• Own end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboarding
• Identify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standards
• Partner with cross-functional teams to ensure process integration and readiness
• Lead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows — including forecast consolidation, pipeline review prep, coverage gap alerts, and reporting
• Build and maintain AI-assisted tooling that surfaces at-risk, renewal health signals, and expansion opportunities to AEs, SEs, and CSMs
• Serve as an internal AI fluency champion — identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectiveness
• Partner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reporting
• Support the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and Slack
• Collaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratios
• Manage cross-functional programs tied to the Data Foundation RevOps roadmap — coordinating stakeholders across Sales, Marketing, Finance, IT, and Operations