Director of Product Management, Data Cloud
Salesforce
CloudOpen SourceSFDC
Success Architect, Own
Salesforce
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois, New York, Washington
Visit company websiteSalary
💰 $133,400 - $199,700 per year
Job Level
Mid-LevelSenior
Tech Stack
Distributed SystemsSFDC
About the role
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.
- Attain a Trusted Advisor status with both key business and technical decision-makers.
- Identify key industry business process areas for the opportunity to use the Salesforce platform.
- Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.
- In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Provide proactive communications in the event of a service degradation or disruption.
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
- Provide timely account or issue executive level summary status reports both internally and to the customer.
- Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.
Requirements
- Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
- Proficiency with both declarative and programmatic product features in Salesforce
- Proficiency with use of the Salesforce APIs
- Multiple Salesforce certifications preferred
- Experience in dealing with large, complex, distributed systems-scale business
- Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Ability to prioritize, multi-task, and perform effectively under pressure
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
- Second language is a benefit
- Degree or equivalent confirmed experience required
- Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
