Channel Business Operations Specialist
Ivanti
CloudSFDC
Senior Business Process Analyst
Salesforce
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $92,600 - $140,200 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Administer and maintain a suite of existing applications and tools related to project and resource management
- Conduct interviews, workshops, and analysis sessions to understand business needs and translate them into clear, actionable specifications
- Collaborate closely with business stakeholders to elicit, document, and validate detailed functional and non-functional requirements
- Analyze existing systems and workflows to identify gaps and recommend improvements aligned with business goals
- Develop requirement documentation, including business requirement documents, user stories, and use cases to guide development and testing teams
- Coordinate and support UAT processes, including planning, execution, issue tracking, and validation of business requirements
- Facilitate communication between technical teams and business users to ensure alignment and understanding throughout the project lifecycle
- Analyze and interpret cross-table data
- Support the evaluation of new tools and technologies, providing informed recommendations to management
- Contribute to the development of custom tools and applications to enhance team efficiency
- Provide general administrative and operational support to the Strategy and Operations team as needed
- Approach all tasks with strong communication skills, adaptability, and a proactive, solution-oriented mindset
Requirements
- Degree or equivalent relevant experience required
- Experience will be evaluated based on Values & Behaviors for the role
- Prior experience with Salesforce products is required
- Salesforce Admin and Advanced Admin certification a plus
- Familiarity with the Salesforce product suite, AI, cloud computing concepts, and CRM/data management
- Background in administration or business analysis
- Strong analytical, problem-solving, and attention-to-detail capabilities
- Knowledge of general and Salesforce-specific AI is a plus
- Excellent verbal and written communication skills
- Team-oriented, highly collaborative, and customer-focused
- Self-starter with high motivation, flexibility, creativity, and a positive attitude
- Ability to work independently or as part of a team, multitask, and manage competing priorities
- Demonstrated ability to deliver results with strong time management skills
- Desire to quickly learn new technologies, business models, and processes
