Salesforce

Credential Operations Specialist

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Junior

Tech Stack

CloudMacOS

About the role

  • Develop, maintain, and centralize a comprehensive SOP library to standardize knowledge sharing and ensure consistent global program operations.
  • Identify and address inefficiencies within existing operational workflows by proposing and documenting scalable solutions to drive continuous improvement.
  • Enforce adherence to program policies, conducting necessary analysis and executing actions to safeguard the value of our professional credentials.
  • Handle essential operational tasks and documentation, thereby enabling the wider team to focus on strategic program growth and emerging industry trends.
  • Efficiently manage and provide timely, professional resolution for all candidate inquiries.

Requirements

  • 1-2 years minimum of business experience in operations, compliance, or program support.
  • Highly organized with excellent attention to detail and a commitment to data accuracy.
  • Proven analysis, troubleshooting, and problem-solving skills.
  • Proficiency in critical thinking, planning, and organizing.
  • Strong written and verbal communication skills with an ability to draft clear procedural documentation.
  • Ability to handle sensitive information with a high degree of discretion and professionalism.
  • Ability to effectively prioritize and escalate issues within a fast-paced environment.
  • Preferred Requirements: Software industry experience and knowledge of cloud-based applications.
  • Familiarity with operating systems (Windows/macOS) and system configuration settings.
  • Experience with Salesforce Reports and Dashboards.
  • Experience with Slack and the creation of basic automated workflows.
  • Experience with data analysis in Microsoft Excel (e.g., vlookups and pivot tables).
  • Interest or experience in technical audits, vulnerability assessments, or analyzing how systems can be navigated or optimized.
  • Basic understanding of information security principles or digital forensics is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistroubleshootingproblem-solvingcritical thinkingplanningorganizational skillsinformation security principlesdigital forensicstechnical auditsvulnerability assessments
Soft Skills
attention to detaildata accuracywritten communicationverbal communicationdiscretionprofessionalismprioritizationescalationtime managementknowledge sharing