Design, build, and maintain the core analytical models that inform goal setting
Develop and manage forecasting models to predict future performance against key goals
Manage the end-to-end technical process for setting and tracking Customer Success performance targets
Monitor performance against goals and translate complex model outputs into actionable narratives and dashboards for senior leadership
Design and own the suite of level dashboards that track Customer Success performance
Partner with Data Science, Product, and Analytics teams to integrate new data sources

Requirements

6+ years in a highly analytical role such as Data Analytics, Business Operations, or Data Science
Expert-level proficiency in SQL for complex data extraction and manipulation
Hands-on experience building statistical and forecasting models in Python or R
Proficiency in dashboarding tools such as Salesforce CRM analytics and Tableau
Proven, hands-on experience developing predictive models from the ground up
Exceptional ability to translate complex quantitative analysis into clear insights and strategic recommendations
Strong business acumen with a deep understanding of SaaS business models and customer lifecycle management
Proven ability to manage complex projects, thrive in a fast-paced environment,
Excellent communication and interpersonal skills
High comfort with ambiguity and a proactive, problem-solving mindset.

Benefits

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonRstatistical modelsforecasting modelspredictive modelsdata extractiondata manipulationdashboardingdata analysis

Soft Skills

communicationinterpersonal skillsproblem-solvingbusiness acumenproject managementstrategic recommendationsadaptabilityanalytical thinkingcollaborationproactivity