Salesforce

Senior Director – AI Engineering

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: New York CityCaliforniaNew YorkUnited States

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Salary

💰 $239,500 - $365,200 per year

Job Level

About the role

  • Lead the engineering of AI Foundations team that enables teams to build, deploy, evaluate, experiment on, monitor, and govern AI agents and ML models safely and at enterprise scale
  • Own three core platform areas: ML Platform & Developer Productivity (training, inference, environments, cost/perf), Model & Agent Lifecycle & Governance (CI/CD, registries, lineage, access control), Agent Observability, Evaluation & Reliability (quality, drift, experimentation)
  • Make agent evaluation and experimentation default platform capabilities, ensuring every production agent and model ships with: Offline evaluation (golden scenarios, regression suites), Pre-deployment quality gates in CI/CD, Controlled experimentation (A/B tests, canaries, shadow traffic), Continuous post-deployment monitoring
  • Drive end-to-end observability across data pipelines, retrieval, model inference, tool execution, and agent outcomes, with clear SLIs/SLOs for quality, latency, reliability, and cost
  • Standardize ML and agent development workflows, reducing time-to-production and eliminating bespoke infrastructure across teams
  • Partner cross-functionally with Applied AI, Data Science, Product, Security, Legal, and Responsible AI to translate business and regulatory requirements into enforceable engineering systems
  • Build and lead a high-performing organization of engineering managers and senior engineers, setting a strong technical bar and culture of operational excellence

Requirements

  • 15+ years of engineering experience
  • 7+ years leading platform or infrastructure teams in ML, data, or AI-heavy environments
  • A master's or Ph.D. degree in computer science, machine learning, artificial intelligence, or equivalent industry experience
  • Proven experience with ML and platform infrastructure, including Kubernetes-based systems, CI/CD, distributed systems, and observability stacks (metrics, logs, tracing)
  • Expertise in generative AI, ML algorithms, and frameworks such as Hugging Face, Tensorflow, PyTorch, etc.
  • Experience with cloud platforms (e.g., AWS, GCP) and distributed computing frameworks (e.g., Spark, Hadoop)
  • Hands-on familiarity with experimentation frameworks, such as A/B testing, canaries, and shadow deployments, and integrating experiments into ML/agent pipelines
  • Experience building evaluation systems for models and agents, including offline tests, regression suites, online monitoring, and LLM-as-a-Judge–style approaches
  • Strong background in AI agents and LLM systems, including tool use, multi-step workflows, RAG, prompt and policy management, and common agent failure modes
  • Experience with data and ML platforms (e.g., Snowflake-centric workflows, feature stores, training pipelines)
Benefits
  • time off programs
  • medical, dental, vision, mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
machine learningartificial intelligenceKubernetesCI/CDdistributed systemsobservabilitygenerative AIML algorithmsHugging FaceTensorFlow
Soft skills
leadershipcross-functional collaborationoperational excellenceorganizational skillscommunication
Certifications
master's degreePh.D. degree